Sales Support Representative | Toyota Finance Australia · Altona, Victoria · Hybrid What you'll contribute to The Sales Support Representative is required to provide timely and accurate customer service and sales support to Toyota Fleet Management customers to deliver upon their day-to-day requirements or queries. As an SSR, you are required to establish a mutually beneficial relationship with customers in order to help grow and develop the sales team’s portfolio. The support provided by SSRs to customers and the broader sales team is pivotal and enables the Relationship Manager(s) and Sales Manager(s) to grow and leverage more strategic relationships that deliver ongoing value-adding services. How you'll make an impact Provide support to the regional sales team and broader region to achieve upon sales and performance targets Prepare quotes and convert to orders/ contracts within the required service level agreements Identify and recommend opportunities to improve margin fees and services to drive TFM’s revenue and profitability Follow up on customer quotes on a weekly basis to understand our competitiveness, and record in the Lost Business Report Manage customer-added products and services Manage end-of-contract processes, including lease/registration expiry, vehicle replacements, and alignment of new orders Provide customer reporting and invoicing, respond promptly to requests, and maintain strong relationships as a trusted advisor Identify growth opportunities and support customer needs through regular reviews and visits Manage dealer engagement, including obtaining accurate quotations, ensuring competitive pricing, and coordinating delivery and payments Ensure compliance with policies, approvals, and documentation, including pricing, credit, and regulatory requirements Monitor financial risk by managing debtors, reconciling payments, and following up on overdue accounts with regular reporting Support credit and risk processes by gathering required data and completing mandatory training Manage off-lease activities, including customer communication, fair wear and tear and vehicle collections Support sales team with tenders, proposals, customer initiatives, and marketing activities Assist with data preparation and analysis Build strong cross-functional relationships to drive efficiency Your attributes - If you've got one or more, we'd love to hear from you! Tertiary qualifications in a business discipline, or similar, is preferable but not essential Some working knowledge of the fleet management, finance and/or automotive industry would be considered advantageous Ability to communicate messages confidently and effectively Excellent time management, work organisation and attention to detail, and the ability to work as part of a broader team as well as autonomously, as required Intermediate Microsoft Office proficiency, particularly across Excel, PowerPoint and Word Life at Toyota & What we offer you We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets. Toyota Australia is well-recognised for offering: Flexible hours and workspaces Career Development 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers Wellness facilities & Employee Assistance Program (private coaching available to you and your family) Paid volunteer days to support your community / Employee Community Grants Fund Employee Car Benefit Scheme Building a great place to work You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/ We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements. Toyota is an endorsed employer for all women. Please review Work180 website for further information. We don't require a cover letter or selection criteria to be addressed. Come with us and help create the future.
