Introduction Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities. About The BUSY Group… The BUSY Group is a not-for-profit organisation which presents 47 years experience as a community partner. With multiple business entities operating across 100 locations Australia-wide and now in New Zealand and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, Inclusive Employment Australia, specialist schools and allied health services. BUSY Business supports entrepreneurs, start-ups and small businesses through practical advisory services, mentoring, workshops and business support initiatives across regional and metropolitan communities Description BUSY At Work is expanding its BUSY Business division and we’re looking for a highly organised Administration Officer to support a growing team delivering business support services across multiple programs. This role is ideal for someone who thrives in a fast-paced environment, enjoys variety and takes pride in keeping operations running smoothly behind the scenes. You’ll play a critical role supporting client engagement, workshops, reporting, scheduling, financial administration and day-to-day operations across the BUSY Business team. This is more than just a traditional admin role — we’re looking for someone proactive, adaptable and confident managing competing priorities while helping create a positive experience for both clients and staff. About the Role As the Administration Officer, you’ll provide operational and administrative support across a range of business support activities including workshops, advisory services, stakeholder engagement and program coordination. You’ll work closely with leadership and advisory staff to ensure systems, records and client interactions are managed professionally, accurately and efficiently. Key Responsibilities Maintain accurate CRM records, participant data and reporting information Support workshop, webinar and event coordination including bookings and logistics Assist with payment processing, invoicing and financial administration Manage participant enquiries and day-to-day communications Coordinate calendars, travel, venues and operational scheduling Support reporting, compliance documentation and operational administration Assist with onboarding and participant engagement activities Contribute to social media and promotional content during events and workshops Help improve administrative systems and operational processes across the business Why Join BUSY Business? Join a growing and innovative business support division Be part of a supportive and collaborative team culture Variety across administration, operations, events and stakeholder engagement Opportunity to contribute to meaningful programs supporting small businesses Work within a purpose-driven organisation making real community impact Competitive salary: $60,000-$165,000 super 4 additional paid annual leave days – 1 My BUSY Day and 3 days at Christmas Clear pathways for internal advancement Dedicated training budget for personal and professional growth BUSY Benefits program - Paid parental Leave, retail discounts and access to Fitness Passport Community Giving day Enjoy work that genuinely impacts lives Employee Assistance Program with Sonder Wellbeing App Skills And Experiences About You You might come from: Business administration Office coordination Training or events administration Customer service or client support Government-funded or compliance-based environments You’ll ideally bring: Strong administration and organisational skills High attention to detail and data accuracy Experience using CRM systems and Microsoft Office Confidence managing scheduling, reporting and multiple priorities Strong written and verbal communication skills A professional and customer-focused approach Experience with invoicing or financial administration Ability to work collaboratively in a fast-moving environment Highly regarded: Experience supporting workshops, webinars or events Familiarity with Teams, Calendly and Humanatix Basic social media or content creation skills Experience working across multiple programs or teams Next steps This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role. The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks. The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.
