Client Care Coordinator / Service Coordinator – Full Time Sydney Health & Care Services Wollongong, Illawarra & South Coast NSW Aged & Disability Support | Community Services & Development Full Time $90,136.40 annual package superannuation Step into a coordination role where your work keeps care moving. Sydney Health & Care Services is looking for a confident, organised and people-focused Client Care Coordinator / Service Coordinator to join our Wollongong Home Care team. This role is ideal for someone who enjoys real-time problem solving, supporting frontline workers, communicating with participants and helping services run smoothly across a busy disability and community support environment. This is not just an admin role. You will be part of the operational team that helps maintain safe, reliable and responsive support for participants. What’s on offer $90,136.40 annual package superannuation SCHADS Award employment — Social and Community Services Base rate: $40.62 per hour Flexi allowance included in the annual package Weekly travel allowance included in the annual package On-call allowance when rostered included in the annual package Laptop and phone provided Monthly wellbeing activity for the team Access to Employee Assistance Program through Mindfit Supportive leadership and clear escalation pathways Training and development opportunities Career pathway into senior coordination, leadership or operational roles About Sydney Health & Care Services Sydney Health & Care Services delivers high-quality Home Care and community supports across NSW. Our work is guided by our values of Compassion, Communication, Aspiration and Acceptance . We are committed to providing respectful, reliable and person-centred supports while also building strong systems, clear communication and a supportive team culture. As we continue to grow, we are looking for team members who want to be part of a workplace that values initiative, accountability and genuine care. About the role As a Client Care Coordinator / Service Coordinator , you will help coordinate day-to-day services for participants and support workers across our Home Care operations. You will work closely with participants, families, support workers, internal teams and management to ensure services are delivered safely, consistently and in line with participant needs. You will be supported by the Senior Service Coordinator for day-to-day task direction, workflow support and escalation guidance. Your responsibilities will include: Coordinating roster changes and managing short-notice call-ins Arranging shift coverage within approved participant-matching and compatibility guidelines Communicating with support workers, participants, families and internal teams Responding to low to moderate incidents, service concerns and operational changes Ensuring incidents and concerns are documented and escalated appropriately Maintaining accurate participant and service records Assisting with participant support plans, risk assessments and service agreements Supporting continuity of care during busy and critical service periods Monitoring service delivery and identifying follow-up actions Working within SHCS policies, procedures and escalation pathways Supporting frontline workers with clear communication and practical guidance Hours of work This is a full-time office-based role located in Wollongong. Standard office hours: Monday to Friday, 9:00am to 5:00pm The role also includes a rotational after-hours on-call component , shared between Service Coordinators. On-call coverage includes: Weekdays: 5:00pm to 9:00am Saturdays and Sundays: full-day coverage when rostered On-call rosters will be planned and communicated in advance. On-call allowances apply when rostered. About you You may be a strong fit for this role if you: Have experience in disability, aged care, Home Care, community services or a similar fast-paced service environment Can manage competing priorities calmly and professionally Communicate clearly with workers, participants, families and internal teams Are confident making practical decisions within operational guidelines Understand the importance of documentation, compliance and escalation Enjoy problem solving and supporting frontline teams Can multitask while still maintaining attention to detail Are reliable, organised and able to follow through on tasks Want to grow into a senior coordination or leadership pathway Essential requirements Certificate III in Individual Support or equivalent qualification Minimum 2 years’ experience in disability, aged care, community services or a similar high-demand service environment NDIS Worker Screening Check Current First Aid and CPR Current driver’s licence and access to a reliable vehicle Strong computer and communication skills Why join SHCS? At SHCS, you will be part of a growing provider where your role has real impact. We offer a competitive annual package, phone and laptop, wellbeing initiatives, EAP access, supportive leadership and opportunities to grow within the organisation. This is a great opportunity for someone who wants to build a long-term career in disability services, service coordination and operational leadership. Apply now If you are organised, confident, people-focused and ready to step into a role where your decisions help keep services running safely and smoothly, we would love to hear from you. Apply today to join Sydney Health & Care Services as our next Client Care Coordinator / Service Coordinator .
