Position: Care Partner Location : Erina NSW (Central Coast) About Us : Home Care Assistance are leaders in the Home Care Industry, providing exceptional care that enables older adults to live happier, healthier lives at home. We strive for excellence and are committed to providing our employees with a supportive and rewarding work environment, with opportunities for professional development and advancement within the company. Our Central Coast office provides care to Support at Home clients throughout the Central Coast suburbs. We primarily support clients in the Aged Care sector, with a smaller number of Disability clients. Our mission is to change the way the world ages by delivering high-quality care that enables individuals to maintain their independence. At Home Care Assistance, we live by our core values: Passion – We go the extra mile for our clients and teammates. Care – Compassion is at the heart of everything we do. Team Excellence – Collaboration drives our success and ensures the highest standards of service. Position Overview: We are seeking a skilled and detail-oriented Care Partner to join our Care Management team in our Erina office. Responsibilities: Work within a close and dynamic team to coordinate the delivery of our high standard of care to clients. Our intention is to meet and exceed client expectations and meet business requirements. Onboard new clients, as well as conducting regular care plan reviews in accordance with the clients changing needs. Collaborate with clinical staff and communicate with team members and stakeholders regarding enquiries, referrals, and follow-ups via phone and email. Relationship building with clients and their families. Monitor Clients budgets. Enable our clients to lead fulfilling, independent lives through value focused relationships and quality support services. Maintain accurate records. Qualifications & Experience: Aged Care Industry experience is required Customer Service experience is required Relevant qualification related to Aged Care or Community Services is desirable but not required: Certificate III in Individual Support (Ageing) Certificate IV in Aged Care Certificate IV in Community Services Diploma of Community Services (Case Management) Diploma of Ageing Studies and Services To be considered, you must: Have full Australian working rights Be willing to obtain a National Police Check A current Driver’s Licence
