This is a Night Manager - Mercure Perth on Hay role with Accor Hotels based in Perth, WA, AU Accor Hotels Role Seniority - mid level More about the Night Manager - Mercure Perth on Hay role at Accor Hotels Company Description Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits. Job Description Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. We are seeking an energetic and enthusiastic Full Time Night Manager to ensure the smooth and efficient running of Mercure Perth on Hay's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property. What will you be doing? Managing the hotel overnight in the absence of the General Manager Complete audits of daily revenue and postings, making adjustments where needed Collate paperwork and reports for finance and management Provide efficient guest services including check in/out, request handling and providing hotel information Settle and maintain guest accounts, ensuring cashiering is accurate Maintain strict security procedures to ensure guest confidentiality and safety Maintain the hotels standard of professionalism Be analytical and possess an eye for detail Assist the Front Office Manager and General Manager in a variety of check and balance procedures Assist with food & drink service in Distrikt Cafe and help out when needed in the restaurant and bar Qualifications Your skills and experience include: Guest obsessed focus with the ability to flex in a fast paced and ever changing environment Ability to navigate through change and provide quick thinking solutions should problems arise Clear and confident communication skills – both written and verbal Attention to detail and a keen eye for numbers Knowledge of Microsoft Outlook, Microsoft Office and Opera. RSA and First Aid/CPR Certificate or willingness to obtain prior to commencement Unrestricted valid Australian working rights and the availability to work 38 hours per week flexibly Additional Information What’s in it for you An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation Work alongside passionate industry professionals Be mentored by experienced Accor Hospitality professionals who want to see you succeed! Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Accor Hotels team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing the hotel overnight Completing audits of daily revenue Providing efficient guest services Key Strengths Guest obsessed focus ️ Clear and confident communication skills Attention to detail Knowledge of Microsoft Office RSA and First Aid/CPR Certificate A Final Note: This is a role with Accor Hotels not with Hatch.
