Employment Aid Services About the Role We are launching a new NDIS-focused Employment Aid Service and are seeking an experienced, autonomous Support Coordinator on a casual basis to help us operationalize and grow. We are proud to share that we have just successfully completed and passed our annual external audit, reflecting our commitment to quality, compliance, and excellence in service delivery. This is a unique opportunity for a seasoned professional to take ownership of service delivery from the ground up. We are looking for someone who doesn't just "do the job," but understands the landscape of NDIS operational guidelines, participant intake, and complex case management. If you are a self-starter who thrives on building systems and supporting participants to achieve their goals, we want to hear from you. Your Responsibilities Service Launch & Coordination: Act as the primary point of contact for participant intake and NDIS service coordination. Compliance & Systems: Ensure all operations adhere to NDIS standards, including accurate documentation, policy implementation, and reporting. Case Management: Manage a caseload of complex participants, ensuring high-quality, person-centered support. Growth: Assist in the ongoing development and outreach strategies to build our participant base. Administration: Manage meeting agendas, minutes, and confidential participant data with high integrity. Advertising and Marketing: Promoting our service and finding participants. What You Bring Essential: A minimum of 2 years’ experience specifically as a Support Coordinator in the NDIS sector. Expertise: Strong understanding of NDIS operational guidelines and experience navigating complex participant cases. Independence: Ability to work autonomously—you know what needs to be done and how to get it done efficiently. Communication: Exceptional interpersonal skills with the ability to build rapport with clients from diverse cultural and linguistic backgrounds. Tech Savvy: High level of computer literacy; comfortable utilizing NDIS-related software. Requirements Current Police Clearance and Working With Children Check Current Driver’s Licence and a reliable, registered vehicle. Right to work in Australia. Why Join Us? Proven Compliance: Join a service that prioritizes standards; we have recently passed our annual audit, ensuring a solid foundation for you to build upon. Flexible working environment with a mix of office-based collaboration at our Osborne Park head office and approved work-from-home opportunities Autonomy: This is a "ground-floor" opportunity where your experience will directly shape our future. Supportive Environment: Our office in Osborne Park is shared with an established family daycare scheme, offering a professional yet friendly workplace culture. Tools: We provide a laptop and mobile phone. You will be reimbursed for work-related kilometres (tracked via track my vehicle app). How to Apply If you are an experienced NDIS professional ready to help us lift this company off the ground, please submit your resume and a brief cover letter outlining your experience with complex caseloads. Please note: Only applicants with 2 years of NDIS Support Coordination experience will be considered for this role.
