Job description Service Delivery Manager – AV / UC Sydney, NSW | $110K – $125K Super We’re looking for a hands-on Service Delivery Manager to support AV/UC service operations for a growing integrator delivering collaboration solutions across corporate and commercial environments. This is a practical, people-focused role combining service coordination, technical understanding and customer engagement — ideal for someone coming from an AV/UC support or coordination background ready to step into more ownership. The Role You’ll help run day-to-day service operations, acting as the link between customers, technicians and internal teams. Coordinate AV field technicians and support activity Manage customer escalations and service requests Support SLA tracking and basic reporting Assist with scheduling and resource allocation Help manage service workflows and ticket queues Support invoicing and quoting processes where needed Build strong relationships with key customers Contribute to service improvements and smoother operations What You’ll Bring Strong communication and customer service skills Experience in AV, UC, IT support or managed services Good understanding of AV/UC environments and support workflows Exposure to service coordination, helpdesk or technical support roles Comfortable working with technicians and end users Organised, reliable and willing to take ownership Tech Exposure (nice to have) Microsoft Teams Rooms / Zoom Rooms Crestron / Poly / Cisco Logitech / Yealink Basic understanding of enterprise conferencing environments Why Apply Growing AV & UC business with strong pipeline Opportunity to step into service leadership Mix of coordination, customer interaction and technical exposure Supportive team environment with real ownership potential Who This Suits AV/UC technicians ready for a step up Service desk or support coordinators moving into AV Early-career Service Delivery professionals wanting more responsibility
