Job Description We are seeking an experienced ServiceNow Consultant with strong hands-on development expertise across enterprise ServiceNow environments. This role is suited to a technical specialist with deep platform knowledge, strong stakeholder engagement skills, and experience delivering scalable ServiceNow solutions across ITSM, CSM, and CMDB modules. The successful candidate will be responsible for end-to-end ServiceNow development, configuration, integrations, platform optimisation, and release activities while working closely with business stakeholders, architects, and engineering teams. Key Responsibilities Design, develop, configure, test, and deploy ServiceNow solutions across ITSM, CSM, CMDB, Incident, Problem, Change, Request, and Knowledge Management modules Develop server-side and client-side scripting using JavaScript, Glide APIs, Business Rules, UI Policies, Client Scripts, and Script Includes Build and manage integrations using REST/SOAP APIs, IntegrationHub, MID Servers, JDBC, and ETL tools Support platform upgrades, performance tuning, troubleshooting, and platform optimisation activities Maintain CMDB health, Discovery patterns, and integration reliability across enterprise systems Apply ServiceNow best practices including NowCreate, Health Scan, ATF, and Business Smart customisation principles Facilitate workshops and collaborate with stakeholders to translate business requirements into scalable technical solutions Produce technical documentation including solution designs, integration documents, and implementation runbooks Participate in Agile delivery practices including sprint planning, estimation, and retrospectives Contribute to automation, continuous improvement, and platform governance initiatives
