HEAD OFFICE - GEELONG, VIC We're on the hunt for a Customer Service Specialist to join the GhandaGang in South Geelong, VIC! Join the fun and enjoy: Being part of a family-run business and a purpose-driven workforce Generous remuneration package: including clothing allowances and annual performance bonus Unlimited clothing discount for you and your direct family Unparalleled career progression opportunities About us: Born out of Torquay, VIC in the early 2000s with nothing but a dream to design and deliver a collection of affordable, high-quality garments not yet met by the market, Ghanda Clothing has quickly become a household name, as the largest 100% Australian-owned and operated clothing brand, with over 100 locations across the nation. A day in the life: As a CUSTOMER SERVICE SPECIALIST your daily tasks will include: - Managing customer enquiries across phone, email, live chat, and other digital channels - Creating, tracking and resolving customer service tickets - Supporting returns, exchanges, credit notes and delivery investigations - Providing support to the eCommerce and web-packing teams About you: Customer service experience is helpful, but not essential - the ideal candidate will: - Have a genuine customer-first mindset and a passion for delivering exceptional service experiences - Communicate with confidence and clarity across written and verbal channels - Demonstrate strong problem-solving skills and the ability to think on their feet - Be highly organised with exceptional attention to detail - Show a willingness to learn, adapt and pitch in across all aspects of the role - Work autonomously and collaboratively, with a strong sense of accountability - Bring a positive, coachable attitude to everything they do If you think you're the next best thing to hit the GhandaGang we're ready to hear from you! APPLY NOW No recruitment agencies, please
