Job description About Care Care is a charity which has been supporting the Canberra community since 1983. Through its legal, financial counselling and financial capabilities programs, Care provides access to free and confidential support, assistance and advocacy to people living on low to moderate incomes or who are experiencing financial difficulty. We believe in financial fairness for all. Our Priorities Provide information, advice, advocacy, legal assistance and ongoing support for people in the community who experience financial hardship or exploitive lending practices. Work to educate the broader community about their rights, responsibilities, and options regarding financial issues and energy equity. Advocate systemic changes at a local and national level. Be an adaptive and innovative community sector partner. Constant service improvement to respond to the diverse needs of our client community and stakeholders. Our values Care fosters a positive workplace culture and strives to deliver quality services to meet the needs of the community. Our values underpin our work and are integral to achieving our strategic priorities. Integrity: Our practices are professional, ethical, and human centred. Inclusion : We seek to provide culturally appropriate and accessible services to all people in our community. Diversity: We value and foster a diverse workforce and design services to reach a diverse target group. Respect: We are respectful and work with compassion and empathy to support the people we work for and with. As with all roles in the for-purpose sector, this position is funded within Care’s current operational and funding arrangements. All Care employees must hold a Working with Vulnerable People Card for the ACT. Position Description The Financial Capability Caseworker works under the general direction of Care’s Financial Capability Director. They are expected to: Show a high level of verbal and written communication skills. Be highly organised and detail oriented. Have the ability to work with a diverse range of clients. Have strong time management and the ability to juggle multiple priorities. Be able to work independently with limited supervision. Work as part of a diverse team across several different programs and areas. Have the necessary technical knowledge to undertake the role. Build an outstanding level of knowledge about referral networks and stakeholders across the ACT and Region. Duties Service Delivery Work directly with vulnerable clients, providing respectful, trauma-informed support. Develop and implement tailored financial capability plans with clients. Support clients to build financial skills, confidence, and independence. Conduct client assessments to identify financial needs, risks, and goals. Provide information on everyday bank accounts, concession programs and utility hardship programs. Refer clients where appropriate to a financial counsellor, consumer lawyer, microfinance worker or external support service to support client outcomes. Attend outreach clinics when required across Canberra and region. Administer and complete required assessments for Government funded programs. Respond flexibly to changing client circumstances, including crisis situations. Adapt approach and priorities to meet emerging needs and service demands. Provide input into Care’s advocacy and policy development work. Uphold confidentiality, professionalism, and strong ethical practice at all times. Administration Maintain accurate and timely case notes, records, and reporting. Assist with data collection and reporting of activities in accordance with Care’s funding agreements. Participate in relevant team and staff meetings. Training and Professional Development Undertake induction and ongoing professional training. Participate in professional development activities to support the role. Participate in internal trainings. Keep up to date with the latest developments in instructional design and training methods to provide innovative and effective client sessions. next steps To submit your application, please click ' Apply Now ' by the closing date. Applicants should direct enquiries to Care Financial Capability Director, Tanya Dunster tanya.dunster@carefcs.org using the subject line: Program Caseworker enquiry via EthicalJobs. A position description and selection criteria is attached.
