Customer Content Designer An established insurance organisation is a Customer Content Designers to support a major customer communications program. The focus of these roles is improving how customers experience mandatory and regulatory communications across letters, email, SMS and digital channels. You will work on transforming complex insurance language into content that feels clear, accurate and customer focused. This role combines customer communications writing with elements of UX thinking and template design. You will collaborate closely with designers, business stakeholders, legal and compliance teams in a fast moving project environment. Key responsibilities Write and optimise customer communications across multiple channels (email, letters, SMS) Translate technical insurance language into plain English Improve communication templates and customer journeys Apply UX writing and accessibility principles to customer content Work through structured approval processes with legal and compliance stakeholders Manage stakeholder feedback while protecting clarity and customer experience Collaborate across Agile delivery teams using Jira and Confluence Support the transition of communications work from agency to internal teams What you will bring Experience writing customer letters, email and service communications Background working in large and regulated organisations Ability to balance customer friendly language with compliance requirements Experience working with multiple stakeholder groups and layered approvals Understanding of UX writing and template based communication design Strong collaboration and stakeholder management capability Familiarity with Jira, Confluence and enterprise delivery environments Ability to work independently and adapt quickly to established processes Role details 12 month contract opportunity with possible extension $500 - 550 per day plus super Hybrid work arrangement with one office day per week Open to candidates in Sydney, Melbourne and Brisbane Consultant internalmarketing@bluefinresources.com.au Reference number: BH-62176 Profession:Marketing & CommunicationsExternal Communications Company: Bluefin Resources Date posted: 14th May, 2026
