About the Role We are looking for an experienced Front of House Manager to lead our Broadbeach venue. This role is responsible for driving team performance, maintaining strong operational systems and delivering an exceptional guest experience. You will lead the front of house team, ensure service standards remain consistently high, and manage operations with strong financial awareness. The role requires a hands-on leader who thrives in a fast-paced hospitality environment and takes ownership of both team culture and venue performance. Key Responsibilities Team Leadership: Lead, train and develop front of house team members Build a positive, high performance team culture Provide clear direction, feedback and support Align with Costa's values Operations: Oversee daily front of house operations and service flow Ensure systems, checklists and procedures are followed Maintain venue standards including cleanliness, presentation and service consistency Financial Performance: Monitor sales performance and labour efficiency Support roster planning aligned with business targets Contribute to cost control and operational efficiency Guest Experience: Lead hospitality standards on the floor Handle guest feedback and resolve issues professionally Ensure every guest experience reflects our hospitality values About You Experience in a Front of House Manager or senior hospitality role Strong leadership and communication skills Ability to perform in a fast paced hospitality environment Strong organisational and problem solving skills Financial awareness including labour management Experience with POS and hospitality systems What We Offer Competitive salary package with monthly performance bonus Culture built around hospitality, community and growth Opportunities for internal progression Leadership development and training Wellbeing activities and team initiatives Supportive and ambitious team environment Staff meals and team events Opportunity to grow within a hospitality group on the Gold Coast
