Join the Mamasan Team - Multiple Front of House Roles Available at Mamasan and BabyMama Mamasan has been a Gold Coast institution for over a decade, awarded, respected, and built on a reputation for exceptional modern Asian cuisine and refined service. We are growing our team and looking for hospitality professionals who don't just meet the standard, but set it. If you take pride in your craft and understand that great hospitality is equal parts instinct and discipline, we want to hear from you. THE RESTAURANTS MAMASAN - BROADBEACH 13 Hats - Australian Good Food Guide 2024 2 Wine Bottles - Australia's Wine List of the Year Awards Located in the Oracle Precinct, Broadbeach 150-250 covers per service Multiple environments: private dining, bar, deck, and open kitchen counter BABYMAMA - NOBBY BEACH Intimate Atmosphere: Warm, moody interiors with thoughtful lighting and design elements that invite conversation and connection Flexible Dining: Both bar and table service options that cater for all, from casual encounters to celebration dinners Curated Menu: A thoughtfully selected collection of Mamasan signatures alongside exclusive creations that can only be experienced at BabyMama THE OPPORTUNITIES FOH RESTAURANT SUPERVISOR - Full-Time Position at Mamasan This is a hands-on floor leadership role. You will drive service standards during high-volume, premium dining services, lead the floor team on shift, and ensure every guest experience reflects the quality Mamasan is known for. You'll work closely with the Restaurant Manager, supporting, reinforcing, and sometimes setting the tone entirely. Service Leadership Lead FOH operations during service: floor flow, communication, pace Support senior management and floor staff through busy, high-volume covers Upsell with confidence and coach the team to do the same Make fast, considered decisions when service throws curveballs Handle VIP guests, service recovery, and escalated enquiries with composure Set the standard in professionalism, presentation, and guest-first thinking Team Support & Training Support onboarding, training, and on-shift coaching of FOH team members Reinforce sequence of service, food and wine menu knowledge, and service standards Deliver clear, sharp pre-shift briefings and maintain on-shift direction Motivate the team through pace, lead by example, not just instruction Operations & Standards Maintain FOH presentation to a high standard across all service periods Manage consumables, staff breaks, and task allocation Execute POS duties including opening, closing, and cash handling Ensure WH&S, food safety, allergen, and incident procedures are upheld What We’re Looking For You are calm under pressure, decisive on the floor, and take genuine pride in the standard of service your team delivers. Minimum 2 years' experience in a Supervisor or senior FOH role Background in premium, high-volume dining environments Confident communicator able to read and lead a team all service period Ability to upsell naturally and coach others to do the same Strong decision-making under pressure, you don't wait to be told Professional, polished, and genuinely people-focused Alignment with Mamasan's service philosophy and team culture Formal hospitality qualifications are advantageous but not essential. ANCHOR HOST - Full-Time Position at Mamasan This is not a standard reception role. You will manage reservations flow, coordinate seating with the floor team in real time, read a busy room, and make fast, confident decisions that keep service running smoothly. You are the link between the guest's first impression and the floor's execution. If you've managed front-of-house reception in a high-volume, premium venue and understand that the host position carries real operational weight, this role is built for you. Own the front-of-house reception, managing arrivals, reservations, and guest flow with precision Coordinate with the floor team and management to optimise seating and pacing during busy services Make real-time decisions on table allocation and wait management when the venue is at capacity Greet and engage every guest with warmth, professionalism, and genuine hospitality Handle reservation enquiries, waitlists, and special requests confidently and efficiently, primarily via SevenRooms Proactively identify upsell opportunities, private dining, premium experiences, group bookings Manage difficult situations (long waits, complaints, walk-ins during full services) with composure and clarity Maintain strong product knowledge including our food menu, wine list, and current offerings Support the Supervisor and management team with floor communication during service and be able to jump in. What We’re Looking For Demonstrated experience as a host or front-of-house reception lead in a premium or high-volume venue Confident managing reservations systems (SevenRooms experience highly regarded) Sound wine knowledge, able to speak to our list with confidence and credibility Strong communicator who can hold multiple conversations simultaneously without dropping the thread Natural ability to read guests and adjust, warm when it's needed, efficient when it isn't Decisive under pressure: you manage a full dining room without needing to escalate every call Immaculate presentation and a professional, polished manner at all times HOST - Full-Time Position at Mamasan This role suits someone who is naturally personable, quick on their feet, and understands that the guest experience starts well before they reach the table. Welcome and seat guests with genuine warmth and professional confidence Assist with reservations management, walk-ins, and wait lists during peak service Communicate clearly with floor staff and management on seating flow and timing Handle guest enquiries, special requests, and minor service challenges with composure Maintain a solid working knowledge of the menu, wine list, and venue offerings Support the Anchor Host and Supervisor to keep front-of-house running efficiently Identify and act on upsell opportunities where appropriate What We’re Looking For Confident communicator with a professional, polished manner Quick decision-maker, able to manage a busy entry point without losing composure Reliable, well-presented, and genuinely guest-focused Basic wine and menu knowledge, with a willingness to develop further SECTION WAITER - Full-Time & Casual Positions at Mamasan & BabyMama Own your section across the full service - multiple covers, tight timing, no gaps in guest experience Guide guests through the menu with genuine knowledge across food and beverage Upsell naturally and confidently - food, wine, and premium menu items Communicate clearly with kitchen, pass, bar, and management throughout service Handle guest feedback and special requests with composure and ownership Maintain allergen, food safety, and RSA compliance without exception What We’re Looking For Minimum 2 years' section experience in a premium or high-volume venue (Bar experience highly regarded for BabyMama) Confident upseller with sound food and beverage knowledge Decisive under pressure, you solve problems without escalating everything Reliable, well-presented, and genuinely guest-focused Evenings and weekends essential HOW TO APPLY Submit your resume and a brief cover letter via SEEK. Clearly state the role you're applying for and your preferred venue. APPLY NOW VIA SEEK Not the right role, but the right venue? We are always open to hearing from exceptional hospitality professionals. If you don't see your position listed, send your resume to mamasan.com.au and tell us what you bring.
