Description Guest Service Agent (Multiple Opportunities) At The Ritz-Carlton, Perth, our Ladies and Gentlemen are the most important resource in our commitment to delivering exceptional experiences to our guests. We are seeking a Guest Service Agent who can help us grow, build lasting relationships, and inspire excellence. Unmatched global perks – Enjoy exclusive discounts on hotel stays and dining across Marriott International properties worldwide for you, your family, and friends Grow your career without limits – Access world-class training, development programs, and endless career opportunities within the world’s largest hotel group Invest in your future – Benefit from industry-leading learning programs and professional development resources designed to help you succeed Feel valued every day – Be recognised and celebrated through ongoing employee recognition initiatives Stay active and energised – Access to on-site gym facilities Enjoy local perks – Access exclusive discounts at nearby retail and lifestyle venues Birthday perks – Celebrate your special day with a paid day off Be part of something bigger – Join a global brand that champions diversity, inclusion, and equal opportunities for all About the Role Duties Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings. Process all guest check-ins by confirming reservations, and issuing and activating room keys. Coordinate with Housekeeping to track readiness of rooms for check-in. Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay. Process all payment types such as room charges, cash, checks, debit, or credit. Skills & Experience Responsible Service of Alcohol from Nationally Accredited Training provider (RSA) I’m Alert Food Safety Certification (from City of Perth) Experience working in customer service role preferable Passion for customer service Unrestricted working rights for Australia Only shortlisted candidates will be contacted to go through our selection process. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
