Join a leading global financial services provider in their Rhodes-based contact centre, taking inbound calls and assisting customers with general enquiries and information. This is a long-term temporary opportunity through until 30 June 2027, ideal for experienced contact centre professionals looking to grow their career within financial services. The contact centre operates on a rotating roster: Monday to Friday: 8:00am – 8:00pm Saturday & Sunday: 9:00am – 5:30pm You will work a 5-day week and complete a weekend shift approximately every 6–8 weeks. Full training is provided, including: 2 weeks classroom-based training 2–4 weeks supported floor training to apply your learning in a live environment We are seeking candidates with exceptional communication skills, a professional phone manner, and a demonstrated history of reliability and punctuality. What We’re Looking For: Previous call centre experience within financial services is essential Strong understanding of call centre metrics, quality standards, and compliance requirements Clear and confident communication skills with a genuine interest in building a career in banking and financial services Ability to learn quickly and succeed in a structured training environment with ongoing assessments Tech-confident and able to navigate multiple systems simultaneously Permanent Resident or Australian Citizen You must also be willing and able to complete: Police check Bankruptcy check Two manager-level references Why Join This Team? Paid training and ongoing support Excellent hybrid working model once trained (3 days from home, 2 days in the office) Opportunity to build your career with a globally recognised financial services employer Long-term opportunity offering stable and consistent work For more information, please contact Aoibhin on 0480 097 015 or email aoibhin@employ.com.au
