Technical Lead – Dynamics 365 Customer Insights Journeys & Power Pages Roles and Responsibilities Lead the design and implementation of solutions using Dynamics 365 Customer Insights – Journeys (Real-time Marketing) and Power Pages (Power Portal) . Architect scalable and secure customer engagement solutions, including customer journeys, segmentation, email marketing, and event management . Design and develop Power Pages portals with custom UI, authentication, and role-based access. Provide technical leadership and mentorship to development teams; enforce coding standards and best practices. Translate business requirements into technical design documents and scalable architectures . Configure and customize: Customer Insights Journeys (segments, triggers, journeys, forms, emails) Power Pages (Liquid templates, web roles, content, site settings) Develop custom solutions using: Plugins, workflows, JavaScript Power Platform (Power Automate, Power Apps) Integrate Dynamics 365 with external systems and third-party applications using APIs, Azure services, or middleware. Implement security models , including authentication (Azure AD B2C, external identity providers) and authorization. Drive CI/CD implementation , environment management, and deployment strategies using Azure DevOps. Conduct technical reviews, code reviews, and solution validations . Collaborate with stakeholders, business analysts, and architects to ensure successful delivery. Ensure compliance with data privacy, governance, and performance standards . Essential Skills Strong hands-on experience in: Dynamics 365 Customer Insights – Journeys (Real-time Marketing) Power Pages (Power Portal) development Expertise in Microsoft Dataverse and data modeling. Proficiency in: C#, .NET, JavaScript HTML, CSS, Bootstrap Liquid templating Experience with Power Platform tools (Power Apps, Power Automate). Strong integration experience using REST APIs, Azure Functions, Logic Apps . Knowledge of security frameworks , authentication (OAuth, Azure AD B2C), and role-based access. Experience in solution design, architecture, and technical leadership . Familiarity with DevOps practices , CI/CD pipelines, and environment management. Strong problem-solving, analytical, and debugging skills. Excellent communication and stakeholder management abilities. Preferred Skills Microsoft certifications such as: PL-200, PL-400, PL-600 MB-260 (Customer Data Platform Specialty) Experience with Customer Data Platforms (CDP) and customer data unification. Exposure to AI-driven personalization and customer analytics . Knowledge of event management modules in Customer Insights Journeys . Experience with Azure Integration Services (Service Bus, API Management). Familiarity with front-end frameworks and UX best practices . Experience working in Agile/Scrum environments . Domain experience in industries like Retail, BFSI, Healthcare, or Telecom .
