General Sales Manager - Denza Canberra Blending advanced EV technology with refined design and progressive innovation, Denza represents a new standard in modern automotive retail. Backed by the global expertise of BYD, the brand delivers a seamless fusion of performance, sophistication, and intelligent technology. With expansion underway across ACT, Denza is not simply entering the market, it is establishing a new benchmark for premium vehicles and the experience that surrounds them. The Opportunity This is not a traditional General Sales Manager role. This is your opportunity to lead the commercial engine of a premium EV retail operation; driving sales performance, shaping customer experience, and building a disciplined, high-performing team. As General Sales Manager, you will take ownership of the full sales lifecycle, from enquiry through to delivery, while influencing broader operational outcomes including customer satisfaction, stock flow, and retail execution. Key Responsibilities Sales Performance Own and exceed all key sales metrics including test drives, orders, sales, and deliveries Lead structured daily, weekly, and monthly sales execution Drive enquiry management, pipeline discipline, and conversion performance Coach and elevate the team to maximise results and customer engagement Build a high-performance culture centred on accountability and professionalism Customer Journey & Deliveries Ensure a seamless, premium experience from first enquiry through to vehicle handover Oversee delivery pipeline to ensure efficiency and timeliness Minimise delays and improve delivery lead times Implement processes that create memorable, high-quality customer experiences Monitor delivery completion rates and post-delivery satisfaction Team Leadership & Performance Recruit, lead, and develop a high-performing sales team Set clear KPIs, expectations, and performance standards Drive ongoing coaching, training, and development Build a culture of accountability, ownership, and energy Align team structure and rostering with business demand Customer Experience & NPS Champion a premium, customer-first approach across all touchpoints Monitor and improve Net Promoter Score (NPS) performance Actively manage customer feedback and resolution Ensure consistency in experience aligned with brand standards Implement improvements based on customer insights What You Will Bring to the Role Proven success in a senior sales leadership role within automotive retail A minimum of 4-5 years of experience in senior sales leadership within automotive retail is required Strong commercial acumen across volume, gross, and performance metrics The ability to balance high performance with a premium, experience-led approach A leadership style that drives accountability, discipline, and results Deep understanding of pipeline management, conversion, and sales process optimisation Experience building and leading high-performing teams A forward-thinking mindset with interest in EV and evolving retail models What We Offer Competitive executive salary performance-driven incentives Company vehicle and benefits The opportunity to shape a premium retail sales operation Ongoing leadership and development opportunities A role at the forefront of the shift to electric mobility Apply Now If you're ready to lead from the front, drive performance, and build something exceptional, we want to hear from you. Australian citizenship or permanent residency is required for this position.
