Provide specialist business systems analysis and support for ticketing, CRM and visitor services. The Aquarium ICT Business Systems Analyst plays a pivotal role in delivering a comprehensive Business Enabling System to support the aquarium's visitor services, ticketing, bookings, commercial operations, and membership management. This dynamic position will work collaboratively with external vendors and internal stakeholders throughout the procurement, development, and implementation phases to ensure the system meets operational requirements and integrates seamlessly with point-of-sale and CRM platforms. The role requires translating complex business needs into functional system specifications, coordinating user acceptance testing, and ensuring successful deployment across the organisation. Beyond implementation, the Aquarium ICT Business Systems Analyst will provide ongoing system stewardship, including configuration management, optimisation, user training, and support to maximise system performance and value. As the internal subject matter expert, this position will ensure data integrity, system reliability, and compliance with legislative, regulatory, and organisational requirements. The Aquarium ICT Business Systems Analyst will serve as the primary liaison for technical issues and vendor management, while identifying opportunities for continuous improvement. This role offers unique opportunities to shape visitor experience technology and build digital capability within a culturally significant public institution. What’s in it for you Contribute to a nationally significant project supporting Reef education and protection End‑to‑end involvement across business systems analysis, implementation and support Opportunity to work with integrated ticketing, CRM and visitor services platforms Apply your expertise in a purpose‑driven APS role delivering public value Be part of a major redevelopment shaping the future of an iconic public facility What you’ll bring Proven experience administering and maintaining business or enterprise systems Demonstrated experience supporting implementation of integrated business systems Ability to analyse business requirements and translate them into functional specifications Strong stakeholder engagement skills, including working with external vendors High attention to detail with experience in configuration, testing and compliance Clear communication skills to support and guide non‑technical users Desirable: Tertiary qualifications in ICT (or equivalent experience), vendor management experience, ITIL Foundations certification, and experience in system implementation projects. About Us The Great Barrier Reef Marine Park Authority (the Reef Authority) is a Commonwealth non-corporate entity, and a statutory agency responsible for the long-term protection, ecologically sustainable use, understanding and enjoyment of the Great Barrier Reef for all Australians and the international community through the care and development of the Marine Park. We are committed to redeveloping the National Education Centre for the Great Barrier Reef and continue to offer people of all ages and abilities the opportunity to access the Reef on land with the world’s largest living tropical reef aquarium. Redeveloping the Great Barrier Reef Aquarium will bring numerous benefits to Townsville. The iconic facility will be a place maker in the heart of our CBD, serving as an enduring symbol of Townville’s rich history and international reputation for Reef education and source of great pride for the community. Visitors can look forward to world-class living exhibitions and immersive, interactive experiences that will educate and inspire action to protect the Reef. The project is being designed with operational efficiency and sustainability in mind, ensuring a contemporary facility and strong return on investment for the Australian public. If you are a motivated ICT professional who wants to apply your business systems expertise in a meaningful public sector role, we encourage you to apply and be part of delivering the future Great Barrier Reef Aquarium.
