An opportunity has presented for an enthusiastic individual to join our Information Technology team at Finlaysons in the role of Helpdesk Officer. Finlaysons is a leading independent corporate and commercial law firm in Australia, with offices in Adelaide and Darwin. We work with clients across Australia and internationally. First and foremost, you are a people-centred individual who thrives on building positive relationships and delivering service excellence to our internal clients. You are a clear, confident communicator who genuinely enjoys helping others, because while we will support you in developing the technical skills, your ability to connect with people is what sets you apart. To succeed in this role, you will be a dependable and collaborative team player who demonstrates initiative, discretion, and sound judgement in your day-to-day work. You are adaptable and open to learning, able to absorb new information and apply it effectively as you grow in the role. Your flexibility, time management, and ability to multitask will ensure you can respond to changing demands while continuing to deliver a high standard of service. Ideally, you are currently undertaking a Certificate III in Information Technology (ICT30120) and are motivated to further develop your technical skills and knowledge in this field. We are committed to supporting your ongoing development by providing guidance, mentorship, and practical opportunities to enhance your capabilities. This includes encouraging and assisting with further study, helping you stay up to date with industry trends, and fostering continuous learning to support your long-term career progression in information technology. Working as part of a small, highly collaborative team, the role is multi-faceted and one which will keep you interested, stimulated and challenged. The role supports the effective operation of our systems, hardware, software and audio‑visual technologies while ensuring compliance with ISO27001 systems, protocols and requirements. Your key responsibility will be to respond to and triage helpdesk tickets and enquiries, escalating where necessary. As you progress in the role, you will be required to maintain and develop your helpdesk knowledge and end-user database. In addition to the key responsibility, your everyday tasks will be varied including coordinating workspace setups, repairs, maintenance and upgrades to equipment, and setting up and supporting audiovisual equipment for internal events. Based in the U City building, we offer a flexible workplace which provides a supportive culture and friendly work environment. If this sounds like the career opportunity for you, then we invite you to forward your written application attaching your cover letter and CV to finlaysons.com.au by COB Friday 9 May 2026. Finlaysons is an equal opportunity employer. This role is aligned to an entry level position under the Legal Services Award 2020 and an excellent introduction to the ICT industry within a legal environment. This role is permanent full‑time with an immediate start.
