Clinipath Pathology Clinipath Pathology, part of Sonic Healthcare, is a leading provider of diagnostic pathology services across Western Australia. We are seeking a capable and motivated Commercial Administration Officer to support our Commercial Department and contribute to the delivery of high-quality service to corporate and medical clients. This role will suit an early-career professional looking to grow, or someone with prior administrative or customer service experience seeking a stable, professional environment with purpose. About the role Reporting to the Head of Marketing and Partnerships, you will provide administrative and customer service support to ensure commercial clients can efficiently access Clinipath services. Acting as a key point of contact, you will play an important role in delivering a seamless customer experience, working closely with laboratories and internal teams. You will also join a growing Commercial Department focused on improving processes and introducing smarter, more efficient ways of working—making this a great opportunity for someone who enjoys continuous improvement and innovation. Key responsibilities Manage client enquiries via phone and email, providing prompt, professional support Troubleshoot issues and coordinate timely resolutions with internal departments Support onboarding of new commercial clients, including system setup and billing accounts Maintain accurate and up-to-date client records and databases Follow up pathology results and liaise with laboratories and stakeholders Assist with preparation of referral forms, marketing materials, and client information packs Support e-supplies registrations and related processes Schedule meetings and contribute to Commercial team coordination Provide general administrative support to ensure smooth day-to-day operations About you You are a service-driven and organised professional who takes pride in delivering quality outcomes and building strong relationships. You will bring: Experience in administration, customer service, or office support A strong customer-first mindset with excellent communication skills The ability to manage competing priorities in a fast-paced environment High attention to detail and strong organisational skills Confidence using Microsoft Office (Outlook, Word, Excel) A proactive, solutions-focused approach and willingness to learn Experience in healthcare or pathology is advantageous but not essential. Why join Clinipath? Be part of a trusted organisation within the Sonic Healthcare network Work in a collaborative and supportive Commercial team Contribute to improving services that support patient care across the community Opportunities to develop your skills and grow your career Apply now If you’re looking for a role where customer service, problem-solving, and teamwork come together, we’d love to hear from you. Please submit your resume and a brief cover letter outlining your suitability and interest in the role. At Clinipath Pathology, we offer a positive workplace culture and supportive environment. We are an Equal Opportunity Employer who values and encourages social and cultural diversity. Aboriginal & Torres Strait Islander People are encouraged to apply.
