Our client is an ACT Government agency that is responsible for providing advice on revenue and taxation administration, compliance activities, debt management, administering the Territory's rates and land taxes including valuations, remissions and rebates (pensioners) and administering concessions and grants in the ACT Role Description: Contact Centre / Operations officers respond to and action high volumes of enquiries, applications, forms and submissions. This involves being rostered on a call centre as well as data entry and processing work Responsibilities include: Provide sound customer service, over the phone and in writing. Contribute to team targets, goals and outcomes. Analyse and investigate taxpayer assessments. Carry out administrative functions such as data entry, processing, scanning, indexing, searching of databases, banking and mail duties. Participate in team training, peer review and approval tasks within delegations. Work accurately, manage tasks and meet deadlines with limited supervision. Assist the team in meeting statutory obligations under legislation. Contribute to Revenue Management Group operations and perform other duties as directed. Model a flexible and responsive approach to broader organisational changes. Skills and Experience: Experienced in customer service or sales in a call centre environment Able to operate effectively in a fast paced environment Sound interpersonal and communication skills, including liaison and negotiation skills Service delivery ethic - ability to provide considered and accurate information in line with business needs to customers, stakeholders and colleagues Analytical capability to develop knowledge and understand, analyse and apply straightforward legal and legislative frameworks Relevant Tertiary qualifications are desirable Ability to work professionally and cooperatively with colleagues and stakeholders Consultant: Colin Massey Keywords: Government, call centre, contact centre, revenue, taxation, compliance, contact centre officer, operations officer At AAR Consulting Group we embrace diversity, inclusion, and equal opportunity. We encourage and support applications from people with a disability. Please reach out to discuss any accommodations or adjustments that may be needed during the recruitment process via aarconsultinggroup.com.au or (02) 9114 8
