At Orange City Council, we’re proud to deliver services that make a real difference to our community. We’re looking for a Development & Building Liaison Officer who enjoys helping people, solving problems and making complex processes easier to understand. This role is ideal for someone who thrives in a fast-paced, customer-focused environment and takes pride in providing clear, practical and timely support. You’ll be a key point of contact for customers navigating development and building processes — helping create a positive and seamless experience from enquiry through to completion. If you’re someone who naturally leads with “how can I help?” and brings a calm, organised and solutions-focused approach — this could be the role for you. What you’ll do In this role, you will: act as a key point of contact for development and building enquiries, providing clear and timely information guide customers through pre-lodgement, lodgement and post-approval processes support customers in navigating the NSW Planning Portal and other systems assist with the intake, review and allocation of applications track application progress and keep customers informed of timeframes and next steps provide practical support for general enquiries, consent conditions and compliance processes maintain accurate customer-facing information, forms and online content undertake administration tasks within the Development Assessment team view the full position description HERE (this link will work on Orange City Council's website) What we’re looking for To succeed in this role, you’ll bring: experience in customer service, administration, development services or a similar environment strong interpersonal skills and a genuine commitment to customer service excellent organisational skills and the ability to manage competing priorities demonstrated written and verbal communication skills, including the ability to explain complex information simply sound administration and computer skills, with experience using systems and digital tools a proactive, solutions-focused mindset with strong attention to detail Why join us? This is an opportunity to step into a role where customer experience really matters. You’ll help shape how people experience all areas of Development Services — making interactions clear, easy and positive for our community. At Orange City Council, you’ll be part of a values-based organisation that supports its people, values continuous improvement and offers the opportunity to make a meaningful local impact. What can we offer? We’re committed to supporting our people with benefits that promote flexibility, wellbeing and professional growth, including: flexible working arrangements, including rostered days off and variable hours to support work-life balance annual salary from $68008 plus superannuation (Grade 5) health & wellbeing initiatives and benefits, including access to Fitness Passport for you and your family salary packaging options, including novated leasing, to help you make the most of your income a range of in-house and external training opportunities to support your ongoing development free access to EAP services for you and your family when you need additional support Interested? If you’re an approachable, capable and service-minded professional who enjoys helping others, we’d love to hear from you. To apply, please click Apply. A cover letter is not required, however, there are screening questions that must be answered to apply for the position. You can also save and return to your job application at any time prior to the closing date. If you have any queries relating to this role, please contact Paul Johnston, Manager Development Services on (02) 6393 8260. Applications close Monday 8 June 2026 Please note: Where additional candidates are found suitable from this round of recruitment a talent list or pool may be created for filling any similar permanent or temporary roles that may become vacant over the next twelve months.
