About us: Our Vision: Your body, Your choice, Your future We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception. We work to give people reproductive choices. MSI Australia operates a network of 7 clinics, a national telehealth service providing comprehensive termination of pregnancy, contraception, vasectomy and national family planning support. The Role: As a Medical Administrative Assistant, you will be the first point of contact for our clients, providing a professional, empathetic, and welcoming experience. You will support clients throughout their journey by managing admissions, maintaining accurate records, and ensuring billing and eligibility processes (including Medicare and private health insurance) are completed correctly. You will help create a comfortable clinic environment, provide reassurance and information, and ensure high standards of confidentiality and data integrity. With strong customer service, communication, and problem-solving skills, you will bring attention to detail and confidence using systems, while contributing to a supportive and client-focused team. Position title: Medical Administrative Assistant Location: MSI Australia, Midland Clinic Reports to: Nurse Unit Manager Hours per week: 32 hours/ 4 shifts per fortnight. Required days: Working across Monday - Saturday. Duration: Permanent, Part time Your Responsibilities Deliver a professional, welcoming and empathetic first point of contact for all clients, both in person and over the phone Manage client admissions, ensuring a safe, supportive environment and smooth clinic experience Maintain strict client privacy and confidentiality at all times Handle enquiries confidently, resolving issues or escalating where required Accurately enter and maintain client demographic, clinical and billing information in internal systems Ensure the integrity, accuracy and completeness of medical records and documentation Support clinical teams by preparing, updating and archiving medical records as required Perform eligibility checks, billing and invoicing processes across Medicare, private health and other funding streams Process payments, receipts, reconciliations and end-of-day banking activities accurately Monitor client flow and waiting times, proactively identifying and escalating risks while contributing to a safe, efficient clinic environment Required Skills and Qualifications: A Pro-choice advocate Strong computer data entry skills and ability to learn complex computer programs (hospital software exposure highly desirable) Experience in a client-focused healthcare environment Desirable to have involvement in maintaining medical records Knowledge of private health insurance/healthcare billing Excellent written and spoken communication skills Written and spoken English language skills Effective time management and prioritisation skills Adaptability, Teamwork and Collaboration Self-Regulation and Ability to Prioritise Benefits of working at MSI Australia: We also pride ourselves on being a supportive and flexible working place that offers a great range of benefits: Generous salary packaging options up to $9,010 $2,650 meals and entertainment, Dynamic Learning Management Platform with 1000s of courses plus opportunity to access professional development / study leave allowance, Family friendly and flexible working arrangements Up to 14 weeks company paid parental leave Employee Assistance Program Discounted clinical services for you and your immediate family members. Employment Requirement: Provision of two professional referees, Be prepared to undergo a National Police Check, prior to commencement, Be prepared to undergo an International Vetting Check, prior to commencement, Evidence of current COVID-19 vaccinations and declaration of full immunisation history, Evidence of current working rights in Australia. Organisational Goals, Missions, Values, Purpose, Behaviour Statements In addition to the above, we also ask our staff work understand and demonstrated our goals, mission, values, Our Goal The Prevention of Unwanted Births Our Mission Children by Choice not Chance Our Values Integrity, Agency, Safety, Quality, Courage Our Purpose Your choice, made easier Values and Behaviours In this role, you will: • Understand and comply with the Code of Conduct and Behaviour Policy for employees and all relevant MSI policies and procedures. • Demonstrate commitment to organisational values and behaviours at all times. MSI Australia develops, maintains and rewards a culture of personal and professional accountability for desired behaviours which include: Care & Compassion - We care for our people, clients, communities and each other and recognise that people have their own diverse, physical, emotional, social and cultural needs. We always act with compassion and kindness. We conduct our work with honesty and integrity. Trust & Safety - We prioritise both the physical and mental well-being of our people, clients, communities and each other. Our words, actions, communications and workplaces are free from judgment and discrimination. We value accountability and know that we build trust with our clients and communities through all staff being accountable for their performance. Partner & Collaborator - We value partnership and teamwork and believe we are better together. We seek to collaborate with other organisations where our vision and values align. Our language, communication and actions focus on collaboration and cooperation rather than competition or conflict. Position enquiries: For further information regarding this position, please contact: msiaustralia.org.au Application Support: Person and community centred healthcare involves cultural safety, a diverse workforce and multidisciplinary skills. We welcome applications from Aboriginal and Torres Strait Islander people, people of migrant and refugee backgrounds, people with disability and LGBTIQ people. Should you require any support with this application, please contact: msiaustralia.org.au
