The Opportunity Own the network. Elevate performance. Shape what’s next. A significant senior leadership role with full ownership, clear accountability and scope to influence outcomes across a national ‘specialty’ retail network Join a business where customers are highly engaged and deeply connected to the product category Lead the evolution of a service-led retail model , where team capability and customer experience are key differentiators Be empowered to lift capability, improve consistency and embed a high-performance, customer-first culture Build on strong foundations, bringing greater structure, alignment and performance discipline to support the next phase of growth Your role End-to-end accountability for sales, margin, costs and overall network performance Leadership of 4 Area Managers and capability across the store network Development and execution of a clear retail strategy aligned to business objectives Uplift of in-store execution, service standards and customer experience Embedding teams as trusted advisors delivering tailored, needs-based solutions Optimisation of systems, processes and operating rhythms to improve efficiency and scalability Cross-functional alignment across marketing, product and supply chain Driving performance improvement, store turnaround and network optimisation Building a culture of accountability, ownership and continuous improvement Your Leadership & Style Leads through a layered leadership structure , empowering Area Managers to deliver results Balances commercial discipline with a genuine commitment to customer experience and service quality Builds teams that are engaged, knowledgeable and confident in delivering tailored solutions to customers Creates clarity in environments that may lack structure, establishing disciplined yet practical ways of working Drives performance while maintaining a strong focus on people, engagement and retention Is This You? Proven experience operating at Head of Retail, GM Operations, National Operations Manager or equivalent level within a multi-site retail environment Leadership of geographically dispersed store networks through a layer of senior leaders (e.g. Area/State Managers) A background in specialty or service-led retail , where customer engagement, product knowledge and service quality drive performance Demonstrated ownership of a meaningful P&L — with accountability for sales, margin, cost control and overall network profitability A track record of lifting underperforming stores and scaling high-performing ones through clear operational levers Experience building capability at scale — coaching leaders, developing succession pipelines, and embedding consistent ways of working across a network Strong commercial instinct, with the ability to interpret data, identify opportunities, and translate insight into action at store level Confidence operating in both structured and evolving environments , where you’ve improved systems, processes and operating rhythms Exposure to cross-functional leadership , partnering with marketing, merchandise, supply chain or digital to drive aligned outcomes High emotional intelligence, with the ability to influence senior stakeholders and build credibility quickly across all levels of the business If this sounds like you, apply ASAP, or for further queries, please contact Gabby Symons – Managing Director, People Equity, gabbys@peopleequity.com.au, 0432 261 116
