12th May, 2026 About BankVic: BankVic is the member-owned bank for those who serve our communities — police, emergency, and health workers. We exist to help our members and communities go further in life, by living our values: Together, Honest, and Brave. As a smaller bank, we offer something bigger — personal service, meaningful relationships, and real impact. We focus on individuals, tailoring support to help each person achieve their goals. Our size also means broader opportunities for our people. You’ll gain exposure across the organisation and be part of work that matters. If you're looking for more than just a job, if you want purpose, connection, and the chance to make a difference, BankVic is your smaller bank of bigger opportunity. The opportunity: As our Digital Experience Lead, you’ll play a key role in owning the development, ongoing optimisation, and management of BankVic’s digital products and assets including our website, app, digital forms, tools and resources. Your work will directly influence how our members discover, engage with, and enjoy our digital ecosystem. Working closely with the Head of Product & Digital Experience, you’ll implement a comprehensive digital strategy and lead the delivery of the digital road map. This role will lead the analysis and delivery of continuous digital feature improvements, championing innovative solutions and emerging technologies such as AI to elevate customer experiences across our digital banking products. Responsibilities: Lead and deliver the digital roadmap across the website, app, and related tools, driving continuous improvement in end‑to‑end member journeys. Use data, analytics and member insights to optimise digital features, measure performance, and inform decision‑making. Facilitate human‑centered design and agile delivery to prioritise features that enhance innovation, UX and engagement. Partner closely with stakeholders (product, technology, vendors, content owners) to plan, deliver and govern digital enhancements. Manage digital content and asset governance, including audits, SEO optimisation, structured updates and lifecycle management. Conduct benchmarking, competitor analysis and behavioural analytics to identify opportunities, trends and optimisation recommendations across SEO, SEM, CRO and UX. Who we are looking for: Demonstrated experience (at least 3 years’) in banking, insurance, or other highly regulated financial services environments. Proven experience (3 years) managing and improving digital experiences across CMS platforms such as WordPress, Adobe Experience Manager and DatoCMS, including website and mobile app optimisation. Tertiary qualification in product management, information technology, business or a related field. Excellent stakeholder management and collaboration skills, including experience working with third party providers to deliver digital solutions. Highly regarded experience across API integration, Artificial Intelligence (AI) products, and digital analytics. Understanding of User Experience (UX) design, HCD and Agile principles is highly regarded. Demonstrated ability to create customer‑driven digital experiences by balancing user needs with internal business priorities. Strong experience with onsite testing and experimentation (A/B, MVT, personalisation), alongside proficiency in analytics and visualisation tools (e.g., Power BI, Data Studio, Tableau, HotJar). What we can offer: Discounts and savings off a range of our products and services. Access to additional five days of leave. Ambulance Victoria Membership. Employee assistance program. 2 days paid volunteer leave. Generous parental leave provisions. Ongoing professional development with access to study leave. Reward and recognition program. At BankVic, we believe that diversity and inclusion make us stronger. We value the unique perspectives and experiences each person brings to our team. If you require any support or adjustments during the recruitment process, please let us know, we're here to help make your application experience as smooth as possible. Even if you don’t meet every requirement listed, we encourage you to apply. Your potential and passion matter just as much as your qualifications, and you might be exactly who we’re looking for. If you’re seeking to make a difference and find purpose in your work, it’s time to join us at BankVic. click apply. Applications close COB Thursday, 11 June 2026 (although we encourage you to apply today, as we review applications as they come in and reserve the right to close applications early). Note: as part of our recruitment process, we require successful candidates to undertake background checks. BankVic are managing this opportunity in-house, so we kindly ask that recruitment agencies do not share unsolicited applications or contact the hiring manager. Apply For Job
