Introduction Position: Resort Manager Location: Dampier Peninsula, Broome & Kimberley, Western Australia (On-Site – Remote Location) Work Hours: 5 days per week (including weekends), approximately 45 hours per week Role Type: Full-Time | Permanent Reports To: Tourism Manager Salary: $75,000 – $80,000 per annum (inclusive of food and on-site accommodation) Position Overview: An exciting opportunity exists for an experienced and hands-on Resort Manager to oversee the full operations of a unique, remote tourism destination specialising in premium hospitality and marine-based experiences. This is an on-site role based in Australia and presents a sponsorship opportunity for South African candidates seeking international career growth. The role is ideal for a dynamic leader who thrives in a fast-paced, remote environment and enjoys working closely with guests, staff, and the broader tourism ecosystem. The successful candidate will take ownership of day-to-day resort operations while ensuring exceptional guest experiences and operational efficiency across all departments. Duties & Responsibilities Duties & Responsibilities Oversee and manage all resort operations including front office, reservations, accommodation, housekeeping, food & beverage, retail, and tour operations (land and marine) Supervise reception, room service, housekeeping, and maintenance functions to ensure high standards are consistently met Plan and manage restaurant, bar, function, and event operations Ensure compliance with all relevant legislation including liquor licensing, health & safety, and regulatory requirements Monitor and improve guest satisfaction, addressing feedback and resolving complaints promptly and professionally Oversee financial processes including purchasing, stock control, and basic accounting functions Provide guests with local tourism information and coordinate tours and transport where required Lead and support all tourism departments daily to optimise operational efficiency and service delivery Maintain high standards of professionalism, hospitality, and customer service across all guest interactions Supervise guest services for both overnight and day visitors Manage housekeeping operations for accommodation and camping areas to ensure exceptional guest experiences Lead HR functions including recruitment, onboarding, and performance management of staff Respond to and manage incidents, ensuring proper reporting and resolution Participate in and support special events and functions as required Build and maintain relationships with stakeholders including tour partners, corporate clients, and community representatives Develop, implement, and enforce company policies, procedures, and operational standards Desired Experience & Qualification Qualifications & Experience: Minimum 3 years’ progressive experience in hospitality or a similar field, including at least 2 years in a supervisory or management role Relevant qualification (Diploma, Advanced Diploma, or Associate Degree – ANZSCO Skill Level 2) Strong leadership and team management experience across multi-department operations Proficiency in Microsoft Office, email systems, accounting software (e.g. MYOB), and reservation systems Experience managing multiple priorities in a fast-paced environment Strong understanding of customer service excellence and operational best practices Advantageous: Experience working in remote or regional environments Manual driver’s licence (MR licence advantageous) Experience with booking and POS systems such as RMS, FareHarbor, Swift POS, or Tower POS Personal Attributes: Strong leadership presence with a hands-on, proactive approach Excellent problem-solving and conflict resolution skills Adaptable and flexible, with the ability to manage changing priorities High level of professionalism and accountability Strong interpersonal and communication skills Guest-focused mindset with a passion for delivering exceptional service Resilient and capable of thriving in a remote, community-based environment Package & Remuneration $75,000 – $80,000 per annum (inclusive of food and on-site accommodation) Interested?
