This is a Claims Officer role with nib Group based in Newcastle, NSW, AU nib Group Role Seniority - junior, mid level More about the Claims Officer role at nib Group About this role As the Claims Officer, you are responsible for processing member and provider claims to ensure that customer service and performance targets are met to support Business Unit and organisational goals. Day to day you will: Process Ancillary, Medical and Hospital claims across all business lines in line with business rules and Service Level Agreements. Identify pain points and opportunities to improve, automate and digitalise the member and provider experience Contribute to designing streamlined end-to-end processes that remove redundancies and support first point resolution This role will be based in our Newcastle hub, the position commences on Monday, 22 June 2026 and requires your commitment to a two-week training program in our Newcastle hub. After training, you can work one day in the office per week, the rest working from home. About you With experience in a similar role, or in customer service or administration, you will bring energy and commitment to delivering an exceptional customer experience. We’re seeking motivated individuals who are keen to learn and grow, with a genuine interest in developing their knowledge of nib’s products and claims processes. You’ll have a strong attention to detail, take pride in accuracy, and enjoy learning new systems and applying your knowledge to real customer interactions. Who we are nib is a leader in private health insurance, disability support and health services. We’re reshaping the industry through innovation, smart partnerships and a strong focus on delivering great value to our members. Our mission is simple: helping people enjoy better health and supporting healthier, more sustainable communities. Diversity, equity and inclusion We welcome people from all backgrounds and lived experiences and are committed to a workplace where everyone can be themselves. We encourage applications from Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA communities and culturally diverse individuals to apply for open roles. We’re committed to creating an accessible recruitment process and employment experience. If you require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment @nib.com.au. Working at nib Our hybrid model gives you the flexibility to work from home or from our purpose‑built office Hubs designed for connection and collaboration. Other benefits to support you at work (and play) include: New starter benefit to help set up a functional home workspace 50% discount on employee health insurance 35% off travel insurance Opportunity to give back with paid volunteering leave supported by the nib foundation Access to our nib Well Program and corporate fitness discounts The fine print All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work. Next steps: If successful, you will receive an email from Sapia.ai inviting you to complete an online, chat ‑ based assessment. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the nib Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ✅ Processing claims Identifying improvements ✏️ Designing processes Key Strengths Claims processing Problem-solving ⚙️ Process design A Final Note: This is a role with nib Group not with Hatch.
