This is a Customer Care Consultant - Trade Store - Newman WA role with Blackwoods based in Newman, WA, AU Blackwoods Role Seniority - junior, mid level More about the Customer Care Consultant - Trade Store - Newman WA role at Blackwoods YOUR OPPORTUNITY We’re looking for a Trade Store Customer Care Consultant based in Newman to join our supportive and high-performing team. If you enjoy a fast-paced environment, love helping people, and take pride in delivering exceptional service, this could be the perfect fit. You’ll play a key role in creating great customer experiences, solving problems, and keeping operations running smoothly—all while being part of a team that truly values safety, collaboration, and growth. This is a permanent, full-time position with the following schedule: Work Hours: Monday to Friday, 7.30am to 4.00pm Alternate: Saturdays, 8.30am to 11.30am Join a well-established team where you’ll have the chance to develop your skills, build your career, and make a real impact every day What You’ll Do: Be the friendly first point of contact for our customers Provide advice and solutions across our range of industrial products Maintain a clean, organised, and well-presented shopfront Work closely with internal teams to deliver seamless service Champion safety and contribute to a positive team culture What You’ll Bring: Proven experience in customer service (retail or trade environment highly regarded) A strong customer-first mindset with a passion for delivering great service Clear and confident communication skills, both written and verbal Confidence using computers, including Microsoft Office applications Ability to manage multiple tasks and priorities in a fast-paced environment What's In It For You: Permanent role, site allowance, incentives & Wesfarmers share plans Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners Learn as you work, plus access to online courses to support your development Team events , celebrations, award recognition and prizes Employee Assistance Program : wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more! Refer-A-Friend program – earn up to $2,000 for each referral! Ability to purchase up to 4 weeks’ additional annual leave Generous paid parental leave policy and more! NEXT STEPS If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them. As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing). Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI community and people with disabilities. OUR STORY Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team. With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Blackwoods team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Being the first point of contact ️ Providing product advice Maintaining shopfront presentation Key Strengths Customer service experience ️ Communication skills Computer proficiency ⚡ Multitasking ability Team collaboration Safety awareness A Final Note: This is a role with Blackwoods not with Hatch.
