About Us DR BOOM RETAIL OPERATIONS PTY LTD is an Australian-owned mobile device repair and accessories retailer with an established presence across New South Wales, Victoria and the Australian Capital Territory. With nearly 30 years of industry experience, the company specialises in mobile phone, tablet and laptop repairs, including screen replacement, battery replacement, charging port repair, data recovery and liquid damage repairs, while also supplying premium mobile accessories and portable audio products. These services are delivery by experienced technicians using quality components and are supported by a guarantee on repairs. The company operates approximately 15 retail locations and offers both in-store and on-the-spot repair services, supported by a 24-hour service model and customer-focused delivery options. As the business continues to expand its operations and respond to increasing demand for reliable and timely technical support services, DR BOOM RETAIL OPERATIONS PTY LTD requires a full-time Hardware Technician to supports its core repair and diagnostic functions across its retail network. Key Responsibilities As a Hardware Technician at DR BOOM , you will be responsible for supporting and maintaining computer systems, mobile devices, tablets, laptops and peripheral equipment by installing, configuring, testing, troubleshooting and repairing hardware and related software. Responsibilities include: Determining hardware and software requirements to diagnose technical issues and provide appropriate repair or support solutions. Responding to customer enquiries regarding hardware, software and device performance problems. Installing, configuring and testing operating systems, applications, device software and related updates where required. Diagnosing and troubleshooting faults in computers, laptops, mobile devices and peripheral equipment using diagnostic tools and technical procedures. Troubleshooting system and device faults, including power, display, charging, connectivity, audio, camera, sensor and performance issues. Repairing and replacing defective hardware components, including screens, batteries, charging ports, cameras, speakers, sensors and other device parts. Testing repaired devices and equipment to ensure proper functionality, performance and reliability before return to customers. Ensuring the efficient use and operations of applications, devices and repair equipment within the store environment. Maintaining accurate records of diagnostic findings, repair work performed, replacement parts used and customer service outcomes. Supporting and maintenance and repair of peripheral equipment such as terminals, printers, modems and related ICT devices where required. Escalating complex technical where necessary and assisting with the resolution of hardware and software faults in accordance with company procedures. The successful candidate must have the following: Strong experience technical background. Sound knowledge to deploy (install, configure, test), maintain and repair hardware and peripherals. Excellent communication, customer service and problem-solving skills. Reliable and hardworking nature. Great time management skills and discipline. Ability to move shifts and be flexible. Skills and Experience: An AQF Diploma, Advanced Diploma or Associate Degree in Information Technology, Computer Hardware, Electronics or a closely related field. If no qualification, at least 3 years' work experience as a Hardware Technician is preferred. Proven ability to install, configure, test, troubleshoot and repair computer systems and hardware components. Strong capability in diagnosing hardware faults and determining appropriate hardware and software solutions. Experience in supporting and maintaining computer systems, mobile devices, laptops and associated peripherals. Ability to repair and replace defective hardware components, including internal and external device parts. Experience in testing hardware and systems post-repair to ensure proper functionality and performance. Competence in installing and updating operating systems and required software to support hardware functionality. Ability to maintain and repair peripheral equipment such as terminals, printers, modems and related ICT devices. Understanding of ensuring efficient use of application, systems and technical equipment in a service environment. Ability to interpret technical documentation, service manuals and diagnostic results to support repair work. Effective communications skills to explain technical issues and solutions. You have full-time work rights and are available to work on weekends as well. Salary This is a full-time position with an annual salary of AUD $76,515 - $85,000 plus superannuation , in line with industry standards. How to Apply Please email your resume, cover letter, and employment references too: tracy@drboom.com.au
