This is a Guest Experience Ambassador role with Grill'd based in Broadbeach, QLD, AU Grill'd Role Seniority - junior More about the Guest Experience Ambassador role at Grill'd Calling all Front of House Legends At Grill’d, we’re more than just burgers, we’re in the business of creating WOW moments that guests remember. We’re on the lookout for Front of House champions across our Pacific Fair restaurant who live for delivering WOW service, bringing the energy, and turning every visit into something special. No hospo experience? No problem. If you’ve worked in retail or customer service and know how to genuinely look after people you’ll thrive here. Why You’ll Love It Here Own the Guest Experience – Be the face of the restaurant and create standout, memorable moments every shift Serious Perks – Free burgers on shift sweet team discounts Level Up Fast – Build your skills and grow your career with structured training Good Energy Only – Fast-paced, fun, team-first culture Make It Matter – Be part of a brand that backs community sustainability Win Together – Rewards and incentives when your team smashes it What You’ll Be Owning This is all about the guest. You’re creating the kind of experience that keeps people coming back and bringing their mates with them. Delivering next-level, memorable guest experiences Owning the floor, till and service flow with confidence Bringing energy, warmth, and personality to every interaction Jumping in to support the team and keep service humming What We’re Looking For You genuinely love people and creating great experiences Background in retail, customer service or any people first role (hospo not required) You thrive in fast-paced environments and keep your cool under pressure You’re a team player who brings the energy and lifts others You’ve got that natural spark, positive & proactive The Must-Haves Flexibility across shifts but Availability on Friday nights across the weekend (this is when we shine) Full working rights in Australia What’s Next? If you’re ready to create moments that matter and be the reason someone comes back, hit apply. Shortlisted legends will be invited to interview. As part of the process, you’ll complete a quick online assessment – it’s a combo of fun, game-based tasks and a few video questions. It takes about 20 minutes and needs to be done within 48 hours of applying. Once you’re done, you’ll even get a personalised insight report (think of it as a snapshot of your strengths and how you like to work). Shortlisted candidates will be contacted for an interview. At Grill’d, we embrace and value diversity of culture, sexual orientation and gender identity. We promote a workplace that actively seeks to include and welcome unique contributions of all people. Eligibility: Applicants must have the right to work in Australia and be 16 years old. LI-DNI IND1 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Grill'd team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering memorable guest experiences Owning service flow Supporting the team Key Strengths Customer service Teamwork ⚡ Adaptability ️ Retail experience Positive attitude Flexibility A Final Note: This is a role with Grill'd not with Hatch.
