This is a Senior Business Analyst role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - senior More about the Senior Business Analyst role at NSW Department of Customer Service Expressions of Interest Senior Business Analyst, Information Technology This temporary vacancy is only available to current NSW Public Sector employees. External candidates are encouraged to apply for our externally advertised roles. Employment Type: Temporary with the possibility of extension Employment period: 10 months (from July 26) Grade/Band: Clerk Grade 9/10 Location: Sydney CBD, Flexible working options available Applications Close: Monday 18 May 2026 at 9:59am Your day as a Senior Business Analyst Your typical day-to-day work will include engagement with stakeholders to translate business needs into clear requirements, analyse impacts, and support the delivery of digital initiatives that align with Treasury’s strategic priorities. Your analytical skills will be essential as you review and analyse the organisation’s business intentions, services, processes, and information needs to identify improvements. This role involves conducting research, evaluating functional and non-functional requirements, and developing technical and non-technical specifications documentation. This role will demand the demonstration of quick, accurate, and complex analysis and critical thinking skills, and communicate clear recommendations to decision-makers. Proactively building robust relationships and partnerships with internal and external stakeholders is paramount, as is your contribution to improving the delivery of outcomes across the NSW Government through effective communication, collaboration, and advocacy with Treasury teams and agency counterparts. You will be joining our Information Technology & Asset Services Division in the Financial Management and Services Group. Read more about your future Group and Division. You can read more about the role in the role description here. What you can bring to the role In this integral role there are a few things we would like for you to have to best support yourself and add value to the people of NSW. The ideal candidate should meet the following criteria: Extensive relevant experience in a similar role and/or experience in Information Technology Strong analytical skills with astute attention to detail Demonstrated experience in using process/workflow modelling techniques (e.g. data flow diagrams, Business Process Modelling Notation, among others) Proven experience in conducting assessments to identify business processes with automation potential Demonstrated currency of knowledge in agile software development life cycle delivery Demonstrated effective stakeholder management, influencing and dispute resolution skills Enrich your career with the NSW Treasury You will have an invaluable opportunity to create a positive impact for the people of New South Wales. You will be challenged to provide the best outcomes possible in this role while developing and growing your own skills. When you join Treasury, you join an organisation that is a whole-of-government financial and economic advisor. Treasury is a critical component of the government and provides advice that informs a wide range of financial, economic and policy driven work for the state of NSW. As you contribute your expertise, you’ll engage in continuous Professional Development, acquiring essential skills such as: how to manage & de-escalate difficult conversations mastering the arts of negotiation & conflict resolution time and self-management Gather more insights about Careers at Treasury and learn more about how you can transform your career in a central government agency invested in you. Interested in working with us Read the role description to learn more about the role and submit your application ONLY via the I Work for NSW jobs platform. Application process: an up-to-date resume detailing your knowledge, skills, and experience in relation to the role. complete pre-screening questions as part of the application process. partake in a behavioural based interview and undergo additional assessments if shortlisted confirmation that your leader/s supports your application and has agreed in principle to release you should you be successful. Read more about what to expect in the hiring process. Our Commitment to Diversity, Inclusion and Belonging NSW Treasury is committed to building a workforce that reflects the diverse communities we serve, where everyone feels welcome, supported and able to contribute and do their best work. We are committed to fair and equitable recruitment processes and encourage applications from people of all backgrounds, including First Nations peoples, people with disability, people of all ages and genders, LGBTQIA people, and people from diverse cultural, linguistic and religious backgrounds. We actively support workplace and recruitment adjustments to remove barriers and enable equitable participation. If you require an adjustment or assistance at any stage of the recruitment process, please contact the Talent Advisor listed on the job advertisement or visit the following link for more information: https://www.nsw.gov.au/departments-and-agencies/nsw-treasury/about-us/careers As a Disability Confident Recruiter, NSW Treasury is committed to inclusive and accessible recruitment and supports adjustments so candidates with disability can participate fairly at every stage. As a Level 1 Activate Carer Employer, we recognise and support employees with caring responsibilities through inclusive and flexible workplace practices. Eligibility To be eligible to apply for ongoing or temporary employment at NSW Treasury, you must be an Australian or New Zealand citizen or permanent resident of Australia and a substantive or temporary NSW public service employee, contractors are not eligible to apply. Any questions? Visit our Careers Centre or contact our Talent Advisor Kathy Lau Kathy.Lau@treasury.nsw.gov.au Close of applications: 9:59am Monday 18 May 2026 A concurrent search is also underway Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Engaging with stakeholders Conducting research Developing specifications documentation Key Strengths Analytical skills Stakeholder management Process modeling techniques ⚙️ Agile software development ️ Negotiation skills ⏰ Time management A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
