Solution Architecture & Delivery Lead the design of Salesforce and MuleSoft solutions within assigned client engagements Translate business requirements into clear, fit ‑ for ‑ purpose technical solutions Define integration patterns, data flows, and non ‑ functional requirements in line with established standards Provide architectural guidance to delivery teams throughout the project lifecycle Review and assure solution designs to ensure quality, scalability, and alignment with best practices Act as an escalation point for complex technical and architectural issues within delivery engagements Client Engagement Work collaboratively with clients to understand business processes, challenges, and technology landscapes Facilitate architecture and solution design workshops Provide trusted advisory support on platform capabilities, design trade ‑ offs , and future roadmap considerations Build and maintain strong working relationships with client stakeholders Business Development & Growth Support pre ‑ sales activities including solution design, effort estimation, and proposal development Contribute to RFPs, SOWs, and change requests Identify opportunities to extend or enhance client engagements through additional services or solution optimisation Leadership & Capability Provide technical leadership and mentoring to consultants and developers without formal line management responsibility Apply ERM architecture standards, patterns, and delivery assets consistently across engagements Support capability development within Salesforce and MuleSoft delivery teams Promote a culture of collaboration, quality, and continuous improvement within project teams Governance, Risk & Compliance Id entify and manage technical and delivery risks within client engagements Ensure solutions comply with ERM policies, information security requirements, and client standards Adhere to WH&S policies and safe work practices Escalate risks, issues, or incidents in a timely manner Skills Knowledge & Experience Demonstrated experience designing and delivering Salesforce solutions in enterprise or government environments Demonstrated experience designing and implementing integrations using MuleSoft, including API ‑ led and event ‑ driven architectures Strong understanding of enterprise integration patterns, data modelling, security, and non ‑ functional requirements Proven ability to translate business requirements into practical, scalable technical solutions Strong verbal and written communication skills, with the ability to engage both technical and non ‑ technical stakeholders Experience working in a consulting or professional services environment Strong problem ‑ solving skills, with the ability to manage complexity and ambiguity Ability to manage competing priorities across multiple client engagements Experience providing technical leadership, mentoring, or architectural guidance within delivery teams Familiarity with delivery governance, design assurance, and architectural standards Selection Criteria Essential Proven Salesforce solution architecture experience Proven MuleSoft integration design experience Experience acting as the primary solution architect on complex delivery engagements Strong stakeholder engagement and communication capability Consulting or professional services experience Desirable S alesforce certifications (e.g. Application Architect, System Architect, or equivalent) MuleSoft certifications (e.g. MuleSoft Certified Developer or Architect) Experience working within large, integrated enterprise landscapes (e.g. ERP, data platforms, legacy systems) Experience contributing to pre ‑ sales activities, including solution design, estimates, RFPs, or SOWs Experience contributing to or applying architecture standards and design patterns Experience mentoring or coaching consultants and developers.
