Quoting & Priority Accounts Specialist Proudly Australian, family-owned business with a big heart and strong values Location flexible – role can be based in Seven Hills or Newcastle. $87,920 inc super profit share weekend allowance ($78,500 base salary super) With Kennards Hire You Can As a company that’s been around since 1948, we know what matters most: family and it’s at the heart of everything we do. We’re the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We’re committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we’re all focused on delivering what we say we will do – make our customers’ jobs easy. About the role The primary purpose of this role is to action hires that have been referred or allocated as a priority account by the branches, distribution centres, business development and the local support branch. You are responsible for building long term relationships by educating customers on the products and services we offer, recommending the best solution to meet their needs and resolving any hire or account issues or queries. Recommend, source and quote on solutions for the customer Create, update and finalise hire quotes and schedules, converting quotes to hires for account and non-account customers. Respond to customer enquires or referred potential hire opportunities in a timely manner, both account and non-account customers. Proactively follow-up quoted hire opportunities optimising the opportunity for success. Understand market pricing and internal pricing strategies to ensure the ‘right’ price is quoted. Support the branch network, priority accounts and BD teams to respond effectively to hire enquires and with quote generation and follow up Work to establish and/or enhance customer relationships through superior service, supporting repeat business Manage logistics and transport providers and coordinate rehires Complete relevant reporting About you Strong stakeholder management to coordinate outcomes for the customer Proven ability to convert potential business opportunities and expand the customer value to Kennards Hire Understanding of the markets we serve and how to match customer needs with the right solution Extensive experience in quoting, applying high degree of judgement in the trade-off between securing the hire and maintaining margin Excellent customer relationship skills; building, growing and maintaining\ Ability to professionally handle customer enquiries through email, phone, web chat, social media or other channels Have an ability to problem solve with excellent customer negotiation skills High attention to detail Join our team You can always tell someone who works at Kennards Hire. They're well-rounded, fair-dinkum and damn good at what they do. Once you walk through our door, we’ll back you all the way with the tools and resources you’ll need to succeed. You’ll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise. There’s also a great range of employee benefits and rewards on offer including: All the training and development you need to build a successful career with us Pathways to pursue your career, nationally and internationally Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty) Opportunity for profit share Great employee discount rates on our hire gear Our annual awards night, team BBQs and many other fun social events. So, whether you’re starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can. Simply hit the Apply button and we look forward to talking with you! Apply now Share Save Job
