This is a Workforce Operations Lead role with Anglicare Southern Queensland based in Brisbane, QLD, AU Anglicare Southern Queensland Role Seniority - mid level More about the Workforce Operations Lead role at Anglicare Southern Queensland About us For over 150 years, Anglicare Southern Queensland has been walking alongside Queenslanders, offering care, support, and dignity to those who need it most. By providing a range of support services, including aged care, foster care, family support, homelessness services, youth support and counselling, our mission is to make a lasting impact by fostering hope, independence, and inclusion. At the heart of everything we do is a simple belief: everyone deserves to be treated with dignity, respect, and care. Join our team today, and make a difference today, tomorrow and together. Be where you’re needed. Belong right here. The Role Anglicare are currently seeking a Workforce Operations Lead to lead the development and implementation of rostering best practices and drive the ongoing establishment of a centralised, standardised approach to Rostering, Time and Attendance (RTA), operational and labour planning across the organisation. This role will be split across our office in Eight Mile Plains and our Head Office in Fortitude Valley. Your role in supporting Anglicare will include: Act as the lead for Anglicare's centralised rostering model, ensuring consistency and efficiency in rostering practices Develop and disseminate comprehensive rostering guidelines and procedures to ensure uniform adherence Continuously refine and innovate rostering methods to enhance staff productivity and resident/client care Oversee the complete rostering process, including scenario and capacity planning, shift management, leave management, and staff allocation Utilise new roster software and tools to streamline the rostering process and maintain compliance with relevant regulations Monitor staff allocation based on resident/client care needs, minimising idle time, and ensuring appropriate staffing levels during peak demand. Develop and maintain capacity plans for operational teams, including FTE, productivity measures, and forecasted staffing changes Support management in identifying business challenges, offering informed advice based on data analysis, and influencing policy, process, or programmatic changes What you will bring to the role Demonstrated experience in leading a workforce planning and centralised rostering function that supports a multi-site and geographically dispersed workforce Deep understanding of the end-to-end rostering process including employee contractual and industrial requirements Experience operating and leading RTA solutions Strong numerical and analytical skills in workforce planning including advanced MS Excel and other planning tools Demonstrated project and change management capability Why you’ll love working with Anglicare Southern Queensland Voted Reader’s Digest Most Trusted Brand in Aged Care seven consecutive years in a row. Know your role is making a real difference supporting Queenslanders in need. Value-driven organisation rooted in Love, Care, Hope & Humility. Flexible Working Environment and work from home possibilities. Not for Profit Salary Packaging (Reduce your taxable income by up to $18,550). Novated Lease – pay for your car and running costs with pre-tax dollars! Corporate Health Insurance Discounts with Bupa and Medibank. Benefits App – discounts and cash back at retailers (Woollies, Big W, Myer & much more!). Referral App – $1 for each time you share job and up to $300 for a successful referral. Wellbeing App – Mental, Physical and Financial wellbeing support. A culture of recognition with our Annual People Awards. 24/7 Employee Assistance Program & Pastoral Care Support. Interested? Click apply and send us your current resume. For further information please contact Daniel Walsh - Corporate Recruitment Advisor Email: dwalsh @ anglicaresq.org.au Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing on-going care and protection. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Anglicare Southern Queensland team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading rostering practices Developing guidelines Monitoring staff allocation Key Strengths Workforce planning Analytical skills Project management ️ Rostering software ️ Communication skills Team collaboration A Final Note: This is a role with Anglicare Southern Queensland not with Hatch.
