Guiding the future of NSW education Position details Clerk Grade 7/8 Full-time, Salary: $113,574 to $125,270 p.a. plus employer’s contribution to superannuation and leave loading Ongoing Close to Wynyard station & hybrid work arrangements available Contact for enquiries: Lisa Phillips on lisa.phillips@nesa.nsw.edu.au About us At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future. We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards). NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do. About the role We are seeking an experienced Enterprise Application Engineer to support and enhance NESA’s portfolio of enterprise applications and cloud-based services. In this role, you will ensure the effective day-to-day operation, support and continuous improvement of critical business platforms that support teachers, students and the broader education system across NSW. Working within a collaborative ICT team, you will manage operational support activities while contributing to upgrades, enhancements and lifecycle management initiatives. This is a great opportunity for someone who enjoys solving problems, working autonomously and delivering customer-focused technology solutions in a purpose-driven organisation. On a day-to-day basis you will be responsible for: Providing technical administration and support for enterprise applications and cloud-based services Managing incidents, requests and changes to maintain service continuity and minimise business disruption Supporting application upgrades, enhancements and continuous improvement initiatives Documenting business processes, functional requirements and support procedures Identifying opportunities to improve enterprise platforms, cloud solutions and end-user experiences Managing software upgrades and licensing activities Collaborating with internal stakeholders, vendors and service providers to deliver effective outcomes Contributing to secure, stable and well-governed application environments Our ideal candidate will bring: Experience supporting enterprise applications and cloud-based platforms in a complex ICT environment Strong problem-solving, organisational and customer service skills, with the ability to manage competing priorities Experience working within ITIL-aligned environments across incident, problem and change management The ability to work autonomously while contributing positively to a collaborative team environment Strong communication and stakeholder engagement skills, including experience working with vendors and service providers An understanding of application lifecycle management, including upgrades, renewals and platform sustainability Experience managing Atlassian products, ServiceNOW, workflow systems including Zendesk and Genesys, and Microsoft application licensing is beneficial A genuine interest in working within a purpose-driven organisation supporting education outcomes across NSW If you are self-motivated, organised and driven to succeed, with a genuine interest in how enterprise applications support business outcomes, we invite you to apply. This role will suit a professional who enjoys investigating issues, finding practical solutions and continuously improving how systems are managed and supported. Essential requirements Tertiary qualifications in information technology and/or industry experience in a related field. Exceptional problem-solving, analytical and organisational skills, including recommending improvements/alternatives. Strong consulting and negotiation skills and ability to work with diverse teams and key internal and external stakeholders in the organisation. Note: A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role . It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant. We invite you to download the role description for additional information on the position. At NESA you will benefit from: An organisation where your contribution has a big impact. An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices. Flexible working arrangements and generous leave entitlements. Access to discounted health and fitness memberships via Fitness Passport, an employee assistance program and annual flu vaccinations. Salary packaging options. Working in a purpose driven and ethical organisation with committed colleagues. Ready to join us? Key information: If you are a current NESA employee or from another NSW government agency who use SuccessFactors for recruitment, it’s important to apply through SuccessFactors to ensure your application reaches our system in the right place. If you need advice on that process follow this guide . For all other candidates: Select “Apply now” and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application (maximum of 500 words per response - approximately): Targeted Question 1: Share a time that you were responsible for supporting a critical enterprise application or cloud-based service during a period of competing priorities or operational pressure. What was the situation, how did you manage it, and what was the outcome? Targeted Question 2: Describe a time you identified an opportunity to improve a system, process or end-user experience within an ICT environment. What did you do, who did you work with, and what impact did the improvement have? Advice on applying for NSW Public Sector roles If you need reasonable adjustments for the recruitment process and workplace, please reach out to recruitment@nesa.nsw.edu.au Close date: Thursday 28 May 2026 at 11.59pm AEST Thank you for your interest, we look forward to receiving your application. Important information NESA’s Statement of Commitment to Child Safety All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges. We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA community. Visa sponsorship is not available for this position . For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position. A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles
