This is a Collections Analyst role with Carrier based in Melbourne, VIC, AU Carrier Role Seniority - junior, mid level More about the Collections Analyst role at Carrier Responsibilities: The Collection Analyst will be responsible for any combination of the below responsibilities: Execute the end-to-end Accounts Receivable processes Execute standard and non-standard AR reporting, and distribute (where appropriate) Review and Process unallocated credits with the help of Cash application team Report on collection activity and accounts receivable status/ Produce routine reports timely and accurate Execute the collections and dunning process Identify accounts due for collection Monitor accounts to identify outstanding debts Take actions to encourage timely debt payments Handle customer calls and customer facing communication, to maximize cash collected Execute standard dunning, and specialized dunning campaigns Manage customer disputes, liaising with the Business where necessary Work collaboratively with legal teams and issue guidance on debt provisions Execute the management of customer queries Apply (and remove) dunning blocks Initiate payments and refunds Resolve billing and customer credit issues enquiries Handle customer calls and dispute logging/management Undertake root cause analysis Track and monitor queries through to resolution Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Carrier team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Executing Accounts Receivable processes Monitoring accounts Handling customer disputes Key Strengths Accounts Receivable processes Reporting Customer communication Root cause analysis ⚖️ Legal collaboration Dunning management A Final Note: This is a role with Carrier not with Hatch.
