About the company This established contractor operates within the social housing and programmed maintenance sector, delivering high-volume maintenance, upgrades, and restoration works across residential assets. With a strong pipeline of secured work and structured operational systems, the business is known for its focus on safety, compliance, and consistent service delivery. Their approach is straightforward - employ capable people, implement proven processes, and deliver efficient, high-quality outcomes. About the role Due to continued growth, they are seeking an experienced Programmed Team Leader to join their team. Reporting into senior operations management, this role will see you take ownership of the end-to-end delivery of maintenance work orders across a housing portfolio. You will lead a team of Project Coordinators, ensuring contractual KPIs are met, profitability is maintained, and works are delivered safely, on time, and to a high standard. This is a hands-on leadership position suited to someone who can manage competing priorities and drive performance in a fast-paced environment. Key responsibilities As the successful applicant for this role, you will be responsible for: Managing the full lifecycle of programmed maintenance work orders including home modifications, vacant restorations, NCAT and ministerial works Driving team performance against KPIs including attendance, completion timeframes, and claims processing Acting as the escalation point for Project Coordinators, resolving operational and client issues Leading, mentoring, and developing Project Coordinators, including onboarding and structured training Reviewing invoicing accuracy and supporting coordinators through training and quality control processes Ensuring compliance with contractual obligations, including timely responses to notices Managing team resourcing and leave to ensure operational continuity Tracking job profitability and conducting reviews where required Preparing reports for management in line with business requirements Managing client relationships and resolving complaints in a timely manner Skills & experience Minimum 2 years' experience in a similar supervisory or coordination role within construction or maintenance Relevant qualification (Diploma or higher preferred) Strong organisational and time management skills with the ability to manage multiple workflows Proven leadership capability with experience managing teams Commercial awareness with the ability to monitor costs and profitability High attention to detail and strong administrative capability Proficient in Microsoft Office and job management systems Excellent written and verbal communication skills Professional, adaptable, and solutions-focused approach Culture This business offers a structured, team-focused environment where accountability and performance are valued. Leadership is hands-on, support is readily available, and individuals are given the autonomy to manage their responsibilities while contributing to overall team success. Benefits Secure, long-term role within a growing business Leadership position with clear responsibility and impact Exposure to large-scale maintenance contracts Supportive team environment with established systems and processes Ongoing career development opportunities About us Frontline Recruitment Group was established in 1995 and is made up of industry-specific verticals, with specialist consultants dedicated to matching quality candidates with long-term career opportunities. Apply now by clicking the apply button below, or for a confidential discussion, reach out to Desiree Taylor at 0405 699 830 or via email at dtaylor@frontlineconstruction.com.au . Explore more opportunities and find your next role on our website: www.frontlinerecruitmentgroup.com/construction. Let's build something great together! SCR-desiree-taylor
