About the Company Our client is a globally recognised provider of advanced scientific and medical imaging solutions, supporting laboratories, research facilities, and healthcare organisations across Australia and New Zealand. Known for innovation, precision, and high-quality service delivery, the business plays a critical role in technologies that directly impact diagnostics, research, and patient outcomes. Evident Scientific is a global leader in advanced industrial and life science solutions, supporting customers across Australia and New Zealand. About the Role An exciting opportunity is available for an experienced Service & Customer Care Coordinator to support customer-facing service administration, order management, service contracts, and field service coordination. This role is ideal for a highly organised customer service professional with strong SAP experience, excellent communication skills, and a passion for delivering a seamless customer experience. Key Responsibilities Respond to customer and internal stakeholder enquiries via email and phone Process service jobs, customer queries, sales orders, invoices, and repair quotes in SAP Schedule, assign, and monitor field service activities Coordinate purchase orders, invoicing, and completed service reports Create, renew, and administer service contracts Support preventative maintenance scheduling and parts ordering Maintain accurate customer, equipment, and install base data Manage loan and demonstration equipment placements Investigate and resolve data or equipment irregularities About You To be successful, you will have: 3-5 years' experience in customer service, service administration, or order processing Demonstrated SAP experience; Salesforce experience highly regarded Strong written and verbal communication skills High attention to detail and strong data accuracy Excellent time management, scheduling, and prioritisation skills Professional telephone manner and customer-focused approach Ability to work autonomously while contributing to a team environment Experience supporting service, commercial, or technical teams highly regarded Why Apply? Join a respected global scientific technology organisation Work in a varied customer care and service coordination role Support customers across Australia and New Zealand Be part of a collaborative and professional operations team To be considered for the role click Apply Now to submit your resume. If you have any questions please contact Evelyn Parker Phone: 61 431 028 314 or email: evelyn@keselect.com KE Select is a specialist recruitment partner supporting scientific, technical, healthcare, and commercial professionals across Australia.
