Collaborative environment with opportunity for career progression About Our Client With a commitment to delivering tailored solutions to their customers. They value excellence and a collaborative work environment that encourages professional growth. Job Description Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to ensure seamless service delivery. Identify customer needs and recommend appropriate solutions or services. Handle customer complaints professionally and escalate where necessary. Stay updated on company products and services to provide accurate information to customers. Support the team in achieving customer satisfaction and service quality goals. The Successful Applicant A successful Customer Service Representative should have: Strong communication and interpersonal skills with a customer-focused approach. Proven experience in a customer service or support role Ability to work effectively in a fast-paced environment and manage multiple tasks. Proficiency in using customer relationship management (CRM) software or other related tools. Problem-solving skills and the ability to handle challenging situations with professionalism. A positive attitude and a proactive approach to work. FMCG experience highly desirable. Experience handling inbound and/or outbound calls required. Full Australian work rights required. What's on Offer Competitive salary package ranging from $65,000 to $75,000 AUD plus superannuation. Permanent full-time position based in Sydney. Opportunities for professional development and career progression. Supportive and collaborative workplace culture. If you are eager to take the next step in your career as a Customer Service Representative within the business services industry, we encourage you to apply today!
