This is a NDIS Intake and Scheduling Officer role with MedHealth based in Belconnen, ACT, AU MedHealth Role Seniority - mid level More about the NDIS Intake and Scheduling Officer role at MedHealth Company Description Welcome to Ability Action Australia. We are one of the largest providers to the NDIS, supporting over 10,000 participants every year with the care they need, when and where it is needed. We have a multi-disciplinary team approach, building a quality support service around the needs and goals of our participants and their family. Job Description Ability Action Australia is currently experiencing significant growth and we are seeking an experienced individual to join our Concierge (Intake) Team. As part of our Concierge team, you'll provide on-the-ground support to both internal and external stakeholders, delivering a positive and proactive service from first contact through to service delivery, helping NDIS participants get more out of life today. AAA We have an opportunity for an experienced person to join our team located in Bruce. This role will see you working from the office. On a daily basis, you will: Allocate referrals efficiently to ensure NDIS participants receive timely and appropriate services. Collaborate with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service. Provide clear guidance and tailored advice to participants about our services and the broader NDIS scheme. Work with operational teams and leaders to ensure a smooth intake and positive service delivery experience. Manage funding requests to ensure NDIS funds are available and used appropriately. Maintain accurate case management records, documenting all plans, progress, communications, and interactions. Qualifications Experience in the NDIS sector or in intake, case management, or similar client‑facing roles. Strong customer engagement, communication, and negotiation skills, with a commitment to high-quality, tailored service. Ability to work independently, manage priorities, meet targets, and adapt to changing environments. Proficient in Microsoft Office and database systems, with the ability to work within prescribed systems and processes. Additional Information If this sounds like you, hit the apply button now! You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. Leadership Opportunity: No Job Status: Full Time Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the MedHealth team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Allocating referrals Collaborating with stakeholders Managing funding requests Key Strengths Experience in the NDIS sector Strong customer engagement skills Proficiency in Microsoft Office and database systems A Final Note: This is a role with MedHealth not with Hatch.
