About the role We are seeking an experienced Workshop Controller / Assistant Manager to join our dynamic team at Westralia car care in Balcatta. This full-time position is a crucial role within our organisation, providing strategic oversight and operational leadership to our workshop operations and assisting the manager running the store. As the Workshop Controller / Assistant Manager, you will be responsible for ensuring the efficient and effective delivery of high-quality automotive services to our valued customers. What you'll be doing Oversee the daily operations of the workshop, including scheduling, parts ordering, job delegation, assisting the store Manager with operations. Manage a team of skilled automotive technicians, providing guidance, support, and performance feedback Assisting with overflow work, minor servicing and small repairs when necessary. Ensure compliance with all relevant safety, quality, and environmental standards Liaise with customers to understand their needs and ensure all concerns are taken care of. Implement continuous improvement initiatives to enhance workshop productivity and efficiency Collaborate with the manager to ensure all repairs are completed on time and to the highest standard. What we're looking for Minimum of 5 years' experience in a similar role within the automotive industry Strong technical knowledge and understanding of automotive repair and maintenance processes Excellent problem-solving, critical thinking, and decision-making skills Proven ability to effectively manage and motivate a team of technicians Outstanding communication and customer service skills Proficient in using workshop management software and other relevant technologies Relevant trade qualifications or certifications in the automotive industry What we offer Competitive salary and performance-based bonus opportunities Ongoing training and development opportunities to enhance your skills A collaborative and supportive work environment with a focus on work-life balance The opportunity to progress to full time management About us Westralia car care' is a leading provider of premium automotive services in Western Australia. With over 15 years of experience, we are dedicated to delivering exceptional customer service and maintaining the highest industry standards. Our commitment to continuous improvement and innovation has made us a trusted name in the local community. Join our talented team and be part of our ongoing success story. Apply now to become our next Workshop Controller / Assistant Manager and be a key contributor to the growth and success of Westralia car care'.
