Position : ICT Support Engineer Type : Full-time Employer : The Trustee for Patel Family Trust (Robust IT Services) Location : South Geelong VIC 3220 Salary : $80,000 p/a About the Business Robust IT Services is a dynamic and growing IT solutions provider based in South Geelong, specialising in managed IT services, infrastructure design, cloud solutions, network security, vulnerability testing, data security, and comprehensive business IT support. With a strong focus on delivering responsive, reliable, and forward-thinking technological solutions, the company has built a solid reputation for helping businesses of all sizes optimise their IT environments, mitigate risks, and drive operational success. Guided by values of innovation, quality, professionalism, and customer-centric service, Robust IT fosters a collaborative, supportive workplace culture where team members are encouraged to solve complex challenges, continuously develop their skills, and contribute to meaningful client outcomes in a fast-paced yet balanced environment. About the Position The ICT Support Engineer plays a vital role within Robust IT Services by providing expert technical support, developing and implementing support procedures for systems, networks, and applications, and ensuring the smooth operation of client IT infrastructure. This position involves diagnosing and resolving complex technical issues, contributing to system improvements, and delivering high-quality support that underpins the company’s commitment to reliable, secure, and efficient IT solutions for its clients. Key Responsibilities Developing and maintaining support procedures and strategies for systems, networks, operating systems, and applications. Diagnosing, troubleshooting, and resolving complex hardware, software, and network problems in a timely manner. Providing technical expertise and guidance to support system infrastructure, performance optimisation, and process improvements. Conducting quality audits, system reviews, and testing to ensure compliance with standards and identify potential risks. Installing, configuring, maintaining, and upgrading IT equipment, software, and security measures. Liaising with clients, users, and internal teams to deliver effective support, training, and issue resolution. Documenting technical processes, solutions, and incidents to support knowledge sharing and continuous improvement. Monitoring systems for security vulnerabilities and contributing to data protection and backup strategies. Requirements Australian citizens and permanent residents are encouraged to apply. Bachelor’s degree in Information Technology, Computer Science, or a related field. Minimum 1 year of relevant experience in IT support or a similar technical role. Strong technical skills in troubleshooting hardware/software issues, networks, operating systems, and security tools, along with excellent problem-solving abilities. Effective interpersonal and communication skills, with the ability to explain technical concepts clearly to non-technical users and collaborate within a team environment. Demonstrated commitment to customer service excellence and a proactive approach to IT support. How to Apply To apply, applicants must submit their resume with a valid email address through this online portal. Only shortlisted candidates will be contacted.
