Description About VU: At VU, we aim to be one of the leading impact universities in the world. VU is an impact‑driven university committed to equity, excellence and opportunity. Based in Melbourne’s west and connected globally, we put students first through the VU Block Model®, dual‑sector pathways and strong industry partnerships. We are a values‑led, inclusive workplace where diverse talent is supported to make a real difference. About the Team: The VE Enrolment Support team plays a key role in supporting the student lifecycle by throughout their enrolment journey at Victoria University. The team works collaboratively with colleges and central departments to ensure accurate and timely student enrolment outcomes. Through responsive support and continuous improvement initiatives, the team contributes to a positive student experience and supports Victoria University’s operational and compliance requirements. About the Role: This role offers the opportunity to grow professionally within a supportive and collaborative team committed to delivering high-quality student services within the VET sector. You will gain valuable experience across a broad range of administrative and enrolment processes, building skills that support long-term career development in higher education. Your work will directly contribute to improving operational efficiency and enhancing the overall student experience at Victoria University. Position Key Duties: Provide high-quality administrative support across student enrolment and admissions processes. Process enrolments, variations, withdrawals, and student record updates in accordance with policies and procedures. Respond to student and stakeholder enquiries in a timely and professional manner. Maintain accurate student data and ensure compliance with regulatory and reporting requirements. Liaise with Colleges and internal departments to resolve enrolment-related issues. Support the delivery of student administration services across the student lifecycle. Contribute to continuous improvement initiatives and process enhancements within the team. Monitor and manage competing priorities to meet operational deadlines and service standards. Prepare reports, correspondence, and administrative documentation as required. Work collaboratively within the team to support organisational objectives and a positive student experience. Position Details: Classification: HEP 5 Salary: $79,135 - $90,899 Employment Type: Full-time Continuing Hours per Week: 36.75 Location: Footscray Park For a detailed overview of the role’s duties and responsibilities, please refer to the Enrolment Support Officer, VET Position Description : https://webresources.vu.edu.au/hr/employment/pdf/2026/431_HEP5_Enrolment%20Support%20Officer_VET_.pdf About You: Demonstrated experience in student administration, enrolment services, or a similar administrative support role within a higher education or complex service environment. Strong organisational skills with the ability to manage competing priorities, maintain accuracy, and meet deadlines in a fast-paced environment. Well-developed communication and stakeholder engagement skills, with the ability to provide professional and responsive support to students and staff. High attention to detail and ability to interpret and apply policies, procedures, and compliance requirements accurately. Proactive and collaborative team member who contributes to continuous improvement initiatives and positive team outcomes. Motivated to support student success and deliver high-quality customer service within a dynamic and student-focused environment. Please note: The University is a Child Safe organisation. You will be required to hold a current Employee - Working with Children Check (WWCC) or be willing to obtain one prior to commencing employment. Who to Contact? For further information relating to the position, please contact: Name: Joyce Yap Position Title: Enrolment Senior Support Officer - VET Email: Joyce.Yap@vu.edu.au How to Apply: To submit your application please click on the Apply button. Applications must be submitted as a single document comprising: A cover letter Your curriculum vitae/resume Your responses addressing all selection criteria located in the position description Evidence of applicable qualifications, licences and registration Applications will close Wednesday 3 June at 11:59pm. This advert may close earlier should a suitable candidate be identified. Early applications are strongly encouraged. Visa sponsorship is not available for this position. This role requires for applicants to have full and permanent working rights in Australia. Why Join VU: VU provides competitive salaries, excellent superannuation, and a variety of benefits. University fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family-friendly policies, VU supports both professional and personal well-being. For more information, please visit our Careers at VU Webpage Our Commitment: Victoria University is committed to fostering an inclusive, respectful, and socially responsible community. We honour our deep diversity by respecting First Nations perspectives and embedding sustainable approaches to Protecting Country, while championing progressive inclusivity for all—embracing Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised communities, LGBTQIA individuals, and people of all ages and socio‑economic backgrounds. As a WGEA Employer of Choice for Gender Equality , we strive to create a place where everyone feels they belong, and we ensure a positive, barrier‑free recruitment experience by providing adjustments and accessible formats upon request at inclusivecareers@vu.edu.au or (03) 9919 5999.
