ICT Support Analyst, Corporate Services

Victorian Government • Melbourne • 1d ago

Deliver professional, efficient, and user-focused ICT Service Desk support to VGSO staff Join a supportive team environment Hybrid work - enjoy the flexibility of office and remote work Ongoing | Full-time VPS 3 $81,496 - $98,955 plus superannuation per annum About the VGSO The Victorian Government Solicitor's Office (VGSO) serves the rule of law exclusively for the State. Our place within government ensures we are at the centre of legal change, reform and problem-solving. We operate as a service-driven legal professional practice and strive for excellence in this competitive environment. We role-model the Victorian Public Sector values and VGSO's Our Compass, which guides how we work together in everything we do: Proud of what we do; Value every voice; Learn, grow, thrive; Always evolving; Act with care. About the branch The Corporate Services branch plays a crucial role in enabling VGSO's overall success by providing essential support and strategic guidance to enhance operational efficiency and effectiveness. Balancing an appreciation of the complexities and nuances of the public sector, along with the requirements of operating in a competitive legal services environment, the branch delivers proactive, effective and efficient services to VGSO's internal and external clients. Through its work, the Corporate Services branch fosters a cohesive and supportive environment that encourages innovation, continuous improvement, and a client-centric approach. Functionally, the following business areas are included within the Corporate Services branch: Office of the Chief Operating Officer (Strategy and Governance) Financial Planning and Analysis Technology and Knowledge Management Client Insights and Communications About the role We are seeking a dynamic and customer-focused ICT Support Analyst to join our ICT team. In this role, you will support the delivery of the VGSO strategic plan through reliable Service Desk support to staff and by maintaining smooth day-to-day ICT operations. This position offers the opportunity to build strong working relationships across the organisation while contributing to a responsive and high-performing ICT environment. Key responsibilities of the ICT Support Analyst role include: Deliver responsive, high-quality ICT Service Desk support, ensuring staff receive prompt and effective assistance Proactively identify, investigate, and escalate incidents to minimise disruption and maintain business continuity Contribute to a collaborative team environment through participation in a rotational after-hours support roster Efficiently set up and configure new user accounts, enabling seamless onboarding experiences Partner with ICT team members to troubleshoot issues, share knowledge, and drive effective technical solutions Please note a requirement of this role is holding a Baseline security clearance or be willing to obtain one if required. Skills and experience We are seeking a motivated and solutions-focused professional who thrives in a fast-paced ICT environment. You will bring excellent communication skills and a strong commitment to delivering exceptional Service Desk support, with the ability to build trusted relationships across the organisation. A collaborative mindset and team-oriented approach are essential, along with well-developed analytical and conceptual skills that enable you to confidently diagnose issues and deliver effective solutions. You will be naturally curious, adaptable, and capable of managing competing priorities while maintaining a high standard of work. Experience within a legal or professional services environment will be highly regarded, as it will support your ability to understand and respond to the needs of a client-focused organisation. Benefits VGSO offers an inclusive, collegiate, and collaborative work environment where you will be well-supported and mentored to develop your knowledge. You will also be given excellent career opportunities to progress and develop within the organisation. VGSO embraces flexibility and recognises the importance of work-life balance. We offer a flexible hybrid work arrangement, allowing employees to spend half of their time working remotely and the other half in the office. This setup encourages collaboration and strengthens team connections, while supporting your ability to achieve a healthy work-life balance. How to apply If this sounds like the opportunity for you, apply now! Click 'Apply Now' to start your application. Applications must include: a cover letter (no longer than 2 pages) * resume Please note it is not a requirement to respond to the Key Selection Criteria separately but applicants should outline their relevant skills/experience and suitability to the role in their cover letter. To find out more about this role, please view the position description attached. Applications close at 11:59pm on Wednesday, 27 May 2026 Preferred candidates will be subject to pre-employment checks including but not limited to, reference checks, pre-employment misconduct screening and criminal record checks.

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