About the Role: This is a temporary opportunity with strong potential for extension, suited to someone who is immediately available and ready to hit the ground running. In this role, you’ll play a key part in delivering a high-quality customer experience by managing enquiries, processing orders, and liaising with internal teams to ensure smooth service delivery. You’ll act as the first point of contact for customers, supporting them across the full order lifecycle while building strong working relationships. Key Responsibilities: Manage inbound and outbound customer enquiries via phone and email Process customer orders, returns, and service requests accurately Maintain up-to-date records of customer interactions in internal systems Provide timely updates to customers regarding order status and enquiries Resolve customer issues efficiently and professionally Liaise with internal teams including Sales, Finance, and Operations Ensure accuracy in data entry and documentation at all times Skills & Experience: Previous experience in a customer service or administrative support role Strong communication skills with a professional and approachable manner Ability to manage competing priorities in a fast-paced environment High attention to detail and strong organisational skills Team-oriented with the ability to work autonomously when required A positive attitude and commitment to delivering excellent service About the Company: Our client is a reputable Manufacturing business with a strong presence in their sector. They pride themselves on delivering reliable service and fostering a supportive, team-oriented environment. This is a great opportunity to join a business that values accountability, collaboration, and a strong work ethic.
