Why FightHQ? FightHQ is the Home of Fight - combining Australia’s largest range of combat sports gear with a genuine fight community focused on growth, discipline, and helping people change their lives through the journey of martial arts. Connected directly to our gym and training environment on the Gold Coast, the showroom plays a huge role in the culture and experience we create every day. We move fast, hold high standards, and care deeply about Service Beyond Expectations. We’re looking for proactive, reliable, and customer-focused people who want to be part of the culture and community behind the Home of Fight. The Role This is a hands-on role at the centre of the FightHQ showroom experience. You’ll be responsible for: Delivering exceptional customer service and product support Building genuine relationships with customers and the local fight community Helping customers choose the right gear and equipment for their training Opening and closing the showroom Cash handling and POS operations Picking, packing, and dispatching customer orders Managing transfer lists and supporting stock movement Restocking products and maintaining displays Maintaining showroom presentation, cleanliness, and organisation Supporting day-to-day showroom systems and tasks Working closely with the wider FightHQ and gym teams This role directly impacts customer experience, operational standards, and the overall energy of the FightHQ space. What We’re Looking For Positive, proactive people who take ownership and care about doing things properly. You’ll bring: Strong communication and customer service skills High attention to detail The ability to work independently without constant direction Confidence using technology and POS systems A strong work ethic and team-first attitude Passion for combat sports or fight culture is highly regarded Retail, showroom, or customer service experience is preferred Weekend availability as part of a casual roster Attitude, reliability, and initiative matter more than experience. Our Standards At FightHQ, Service Beyond Expectations is at the core of everything we do. We hire based on how people show up: Be a good human - no egos, no dramas Foot forward first - take initiative Kaizen - always improve Embrace growth and change Communicate with equality and empathy If that doesn’t sound like you, this role won’t be a fit. Why Join FightHQ? Be part of a growing combat sports business Work inside a premium showroom connected to our gym and community Help shape the culture behind the Home of Fight Join a passionate, high-performing team Be part of a business backed by one of Australia’s leading eCommerce companies If you take pride in your work, care about customer experience, and want to be part of the Home of Fight - we’d love to hear from you. To Apply Please include short answers to the following: How would you deliver “Service Beyond Expectations” in a showroom environment? Describe a time you had no clear instructions or supervision at work. How did you prioritise your time and make sure the work still got done?
