KTalent is delighted to partner with Latrobe Community Health Service (LCHS) in the search for their inaugural Operations Manager, Oral Health. About LCHS Latrobe Community Health Service is a large, independent, not-for-profit community health provider delivering integrated health and social services across Victoria and nationally. Founded in Gippsland, LCHS has grown into a multi-service organisation supporting individuals, families and communities through primary health, allied health, mental health, oral health, NDIS, aged care, and child and family programs. What sets LCHS apart is its integrated care model, its focus on access and equity for underserved populations, and its ability to operate at scale while staying deeply connected to local communities. Since 2023, LCHS has entered a new chapter with a new CEO, a new Board Chair, a refreshed executive team, and a new 2025–2029 strategy focused on integration, client experience, and building a more efficient, scalable and sustainable operating model. The Opportunity LCHS is operating at increasing scale and complexity, and delivering consistent, high-quality oral health services across multiple sites requires more than strong clinical leadership, it requires systems and operations that work. This newly created role has been designed to provide a dedicated operational counterpart to the Clinical Director, Oral Health. Together, you will form a true co-leadership partnership with the capability and authority to build the systems that enable high-quality clinical work to happen consistently, efficiently and at scale. You will be defining how the function works. Your decisions will directly shape how services run day-to-day, influencing both efficiency and patient experience. Reporting to the Executive Director Medical Services and Oral Health, this is a rare chance to build something that endures for the organisation, and for the communities it serves. Your responsibilities The remit is broad. Key focus areas include: Service operations and performance : leading day-to-day clinic operations across multiple sites, including rostering, workforce allocation, appointment systems, waitlist management, throughput and utilisation Systems and continuous improvement : standardising rostering, client services and administrative workflows to reduce variation and lift operational efficiency Leadership and workforce capability : leading and developing high-performing client services and administration teams, building cohesion, accountability and succession Partnership and integrated delivery : working side by side with the Clinical Director and external stakeholders to support integrated care and strong referral networks Operational planning and accountability : translating oral health strategy into practical regional plans, performance measures and consistent execution across sites Financials and risk : managing budgets, assets and operational reporting, and monitoring operational risks affecting quality, access, safety and financial performance What you'll bring This role will suit a leader who thinks in systems and who is motivated by creating something that endures. Specifically, you will bring: Tertiary qualifications in health, hospital administration, public health, business management or a closely related field. Demonstrated experience leading operations across multi-site health, community services or comparable regulated environments System and process orientation: you've standardised workflows, rosters and client service functions before, and you know how to make consistency stick The credibility to build trusted partnerships with clinical leaders, leading through influence rather than authority A pragmatic continuous improvement mindset grounded in data, structure and operational discipline Sound judgement in complex, ambiguous and multi-stakeholder environments Strong commercial acumen across budgets, resources, facilities and lean operational processes An ability to build meaningful relationships across a wide range of stakeholders What's on offer Competitive remuneration and generous NFP salary packaging Inaugural role with the authority to shape how the function works Impact in delivering equitable care to communities that need it most A pivotal moment to join with a new CEO, refreshed executive and a bold 2025–2029 strategy Pathways for career advancement and leadership development opportunities Beautiful Gippsland lifestyle Structured executive transition through KTalent's LEAP framework To request the information pack, or for a confidential discussion about the role, please contact Kristina Thomas, Managing Director at KTalent (kristina@ktalent.com.au). To formally apply, click Apply Now to submit your CV. KTalent and LCHS are committed to fostering inclusive environments. We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and people of all genders, sexualities and ages.
