Full time permanent role Level 1 technical support Global Caterpillar brand About the Employer Cavpower Pty Ltd, is the exclusive dealer for Caterpillar in South Australia and Broken Hill and ranks as one of the best performing dealers in the world. With over 450 staff members across 10 branches throughout South Australia and Broken Hill, Cavpower is fully equipped to provide Cat® equipment and product support services across a variety of industries including Mining, Construction, Power and Energy. Our reputation for excellence and superior customer service has enabled us to achieve continued sustained growth. About the Role Reporting to the IT Manager, you will play a crucial role in providing technical assistance and support to our employees. Your primary responsibility will be to ensure the smooth operation of our support desk by providing technical assistance to employees, administration and setup of new users and user hardware, troubleshooting issues, and providing timely resolutions. Responsibilities of the role include Administer and provide technical support (Level 1) and troubleshooting for hardware, software, and network-related issues Act as the primary point of contact for employees requiring technical support via phone or Email Develop and maintain technical documentation, including standard operating procedures and knowledge base articles Ensure that submitted tickets are resolved within a timely manner and escalate as required Stay updated with industry trends, emerging technologies, and best practices to recommend innovative solutions Skills and Experience Formal qualification in Computer Science, Information Technology, or a related field (or equivalent work experience) Proven experience in IT support or similar role Technical knowledge of hardware, software, and network infrastructure Technical Knowledge of Microsoft Azure, O365 and Windows operating systems Proficient in troubleshooting and resolving complex IT issues Excellent communication and interpersonal skills Strong problem-solving and analytical abilities Experience with Palo Alto PAN-OS, Meraki, and Microsoft Intune favourable. Apply Now If you are a dedicated individual with a passion for customer service and IT with a desire to contribute to the success of Cavpower, please submit your resume and cover letter by visiting our website www.cavpower.com/careers/ to apply. Cavpower is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Join Cavpower and be a part of a team that drives excellence!
