HR Advisory Officer Ongoing Clerk Grade 5/6 Package up to $124,982.86 pa. Package includes salary range ($99,938 pa to $110,271 pa), plus employer's contribution to superannuation and annual leave loading Greenacre – Hybrid working available About the role: Provide accurate and customer-focused HR and payroll support by responding to routine enquiries and providing guidance on leave, payroll, employment conditions, and HR policies and procedures. The role applies established policies and legislative requirements, escalates complex matters as required, and supports record keeping and compliance while exercising discretion and confidentiality. About you: Maintain up-to-date knowledge of public sector and internal policies, procedures, and legislation to ensure advice provided is accurate, credible, and aligned to HR, payroll, finance, and administrative requirements. Explain and apply HR and payroll policies and programs in an operational context, using sound judgement while providing clear, practical, and appropriate advice. Work collaboratively and flexibly within a team environment to meet competing priorities, while delivering sensitive and confidential advice with discretion, tact, and professionalism. Essential Requirements: The HR/Payroll Service Desk operates from 9:00am to 5:00pm. Staff in this role work on a roster to ensure coverage during these hours. For more information on the role, please view the Role Description Should you require more information about this opportunity, please contact Chantel Byrne on chantel.byrne@fire.nsw.gov.au About us: FRNSW is one of the world’s largest urban fire and rescue services and is the busiest in Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW. We are prepared for anything – helping anyone, anywhere, anytime. Visit our Careers Page to learn more about Fire and Rescue NSW. What we can offer: Work-life balance and flexible working arrangements Modern buildings and facilities Activity based working environment Free on-site gym and parking Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate Study assistance for approved courses Ongoing training and development Our commitment to diversity: Great people come from all walks of life and at Fire and Rescue NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve. We welcome people with diverse experience, skills and backgrounds, and encourage applications from Aboriginal or Torres Strait Islander peoples, individuals who identify as LGBTIQ, people with disability, people with culturally and linguistically diverse backgrounds, and people of all ages. If you are a person with disability and require specific arrangements to participate in the recruitment process, please contact the FRNSW Talent Acquisition Team by email at recruitment@fire.nsw.gov.au How to apply: To be considered for this role, please provide an up-to-date resume which details your skills and experience as relevant to this role. Please answer the following two targeted questions . It is recommended you draft your responses in a Word document then paste into the required field in the online application. 1. Describe a time when you interpreted and applied HR legislation, awards, agreements or policies in a service desk or frontline HR role to respond to an employee or manager enquiry. What was the outcome? 2. Provide an example when you identified an error or inefficiency in an HR or payroll process and used systems, data or reporting tools to help resolve it. What actions did you take and what was the outcome? Visit the PSC website for helpful information on writing your application: https://iworkfor.nsw.gov.au/writing-your-application Applications close: Sunday 24 th May 2026 A talent pool may be created for ongoing and temporary opportunities of the same role or role type which become available over the next 18 months.
