This is a Field Service Technician role with Aristocrat based in Greystanes, NSW, AU Aristocrat Role Seniority - junior, mid level More about the Field Service Technician role at Aristocrat Job Description As a Field Service Technician, you will be at the forefront of maintaining the flawless operation of our electronic gaming machines. This outstanding role offers you the chance to work with groundbreaking technology while being an integral part of a team that's committed to excellence. You will play a pivotal role in ensuring our customers receive outstanding service, contributing to Aristocrat’s reputation for innovation and reliability. What You'll Do Customer & Technical Service Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site. Carry out equipment installation, removal, upgrades, modifications, and game changes to gaming equipment at customer sites, even when venues are closed to the public. Investigate and resolve sophisticated system faults, performing necessary repair work as the need arises. Respond to service calls promptly and professionally to meet customer expectations and SLA requirements. Collaborate effectively with venue staff and maintain a high level of customer happiness. Reporting & Documentation Accurately collect and report all activities using Aristocrat’s field service management tools. Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory. Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards. Assist with internal service reporting and respond to departmental requests when required. Workplace Health & Safety (WHS) & Compliance Ensure you understand and align with Company and venue WHS policies, procedures, and regulations. Prioritize the health, safety, and welfare of all employees, visitors, and contractors. Follow accident/incident/near miss processes and conduct investigations as required. Ensure all activities meet Company and legislative & regulatory compliance requirements. What We're Looking For Valid Australian driver's licence. Entry-level candidates with opportunities for career progression. Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat). Excellent problem-solving, troubleshooting, and fault-finding capabilities. Strong communication skills and a customer-service approach. Self-motivated and able to work independently across multiple customer sites. Good organisational skills with the ability to manage time, tasks, and service schedules. Proficient in using mobile devices and field service applications for reporting. Flexibility to work weekends and public holidays as needed. Preferred Experience in a technical field service role, gaming industry, or electronics/mechanical repair. Familiarity with diagnostic tools, maintenance scheduling, or service coordination. Previous exposure to WHS systems, compliance environments, or regulated industries. Physical Requirements Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools. Able to comfortably step up onto a safety step and work in variable physical environments. Comfortable standing for extended periods and aiming for most of the workday. Capable of bending, squatting, and working at ground level when necessary. Capable of raising arms overhead and performing tasks at shoulder level when necessary. Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Aristocrat team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Performing maintenance and repairs ⚙️ Installing and upgrading equipment Responding to service calls Key Strengths ️ Problem-solving Communication skills Organisational skills Technical experience ️ Diagnostic tools familiarity ⚖️ WHS systems exposure A Final Note: This is a role with Aristocrat not with Hatch.
